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About the Role
Pacific Skin Dermatology is seeking an enthusiastic, professional, and customer service-oriented Front Office Coordinator/Patient Care Coordinator for our growing general and cosmetic dermatology office in San Francisco. We are looking for someone passionate about helping people, inquisitive about medicine, and leading with excellence, who will go the extra mile to ensure the office is stocked, presentable, and busy while providing next-level patient service.
Responsibilities
- Oversight of patient schedule, including maintaining a full patient schedule and identifying schedule conflicts.
- Efficient patient scheduling.
- Greet and check-in/out patients with a smile.
- Answer telephones in a cheerful and professional manner by the second ring.
- Convert client interest calls/internet leads to booked appointments and services.
- Take messages and document for patients using electronic medical records.
- Successfully address common patient concerns and information requests.
- Collect proper health insurance information including patient demographics, insurance card info, and copays.
- Confirm patient insurance authorizations, referrals, active coverage prior to appointment.
- Discuss products and services with excitement and confidence.
- Manage provider and management meeting calendars as needed.
- Coordinate with vendors and representatives in a professional manner.
- Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork.
- Beautify the office (opening shipments in a timely manner to prevent build up, ordering fresh flowers when needed, rotating flyers etc.).
- Receive inventory and shipments.
Requirements
- 1 year of medical office or front desk experience desired, but we will train the right fit.
- Computer proficiency: Microsoft Office, Web-based email programs, Spreadsheet programs, Constant Contact, Square.
- Requires ability to read, write, and speak professionally to colleagues, referring practitioners, vendors, laboratories.
- Excellent communication and problem-solving skills.
- Responsible money handling practices.
- Strong time management skills and rational reasoning to prioritize tasks is key.
- Must be able to demonstrate accurate data entry and the ability to work unsupervised, interdependently.
Skills
- Customer service
- Patient scheduling
- Answering telephones
- Electronic medical records
- Insurance verification
- Microsoft Office
- Web-based email programs
- Spreadsheet programs
- Constant Contact
- Square
- Communication
- Problem-solving
- Money handling
- Time management
- Data entry
Location
- San Francisco
Work Type
- Full-time
- Some Saturdays
Experience Level
- 1 year desired
Education Level
- Bachelor's degree in prehealth field
Benefits
- Medical, vision and dental benefits after 90 days
- 401k
- PTO
- Complimentary and discounted services after training period
About the Company
- Pacific Skin Dermatology is a general and cosmetic dermatology office.