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About the Role

We’re looking for an experienced IT Engineer who will build and manage our growing device infrastructure, establishing secure and efficient systems that scale with our global expansion. You'll own our device lifecycle from procurement to retirement, ensuring seamless user experiences across locations, and serve as the primary technical resource for our team members.

Responsibilities

• Orchestrate Device & App Management: Administer MDM, coordinate device logistics across global locations, and create a seamless provisioning experience.
• Develop and manage application deployment strategies and app lifecycles, including creating scripts for remote installation, updates, and configuration.
• Manage Access & Security: Champion our security posture by developing and implementing device management policies and managing device networking.
• Manage access controls for key platforms.
• Administer password manager and compliance tool, and build the foundation for secure account credentialing.
• Automate & Streamline Onboarding: Design and implement automation for user onboarding processes, ensuring new team members get timely access to necessary hardware, software, and relevant Slack groups.
• Create Exceptional Technical Support: Build and manage an internal IT helpdesk that resolves issues efficiently.
• Develop self-service resources, troubleshoot complex problems, and ensure our team has uninterrupted access to the tools they need.
• Implement and Maintain IT Asset Management: Design, deploy and oversee our IT asset management system to track hardware, software, and licenses.
• Ensure accurate inventory, compliance, and optimal resource allocation.
• Scale Our Infrastructure: Design systems and processes that grow with us.
• Identify operational bottlenecks, implement automation where possible, and create documentation.
• Manage office IT infrastructure needs, potentially including video conferencing and network management.
• Collaborate Across Teams: Work closely with Engineering, Operations, and other functions to understand their technical needs and implement solutions.

Requirements

• Attitude is more important than experience; hungry, competitive, and highly motivated operator with a knack for problem solving and building relationships.
• Experience working in a technical support or IT helpdesk role, with proven ability to troubleshoot hardware and software issues.
• Practical knowledge of device management systems (like JumpCloud), compliance monitoring tools (like Vanta), and managing access across various platforms (Microsoft, Cloud Providers, Google Admin).
• Experience with automation for onboarding and IT processes.
• Familiarity with device networking concepts and management.
• Exceptional organisational skills to manage device logistics across multiple locations with meticulous tracking.
• Strong communication abilities to translate complex technical concepts clearly.
• Bonus: experience building an IT function from the ground up or leading IT projects end-to-end.

Skills

• Device Management (MDM)
• Application Deployment
• Scripting (for installation, updates, configuration)
• Security Policy Implementation
• Device Networking
• Access Control Management
• Password Management
• Compliance Monitoring
• Automation (for onboarding and IT processes)
• IT Helpdesk Management
• Troubleshooting (hardware and software)
• IT Asset Management
• Infrastructure Scaling
• Documentation
• Video Conferencing Management
• Network Management

Location

• Global

Work Type

• Remote
• Hybrid
• Onsite

Experience Level

• Experienced

Benefits

• $1,000 annual learning and development budget
• $150/month health and wellness allowance
• $500 home office budget
• 26 weeks paid primary parental leave
• 18 weeks paid secondary parental leave
• Fertility support up to $10,000
• Four weeks of work from anywhere per year
• Serious equity

About the Company

• Heidi is building the future of healthcare by giving every clinician the earth's finest AI Care Partner.
• Our mission is to double the world’s healthcare capacity and strengthen the human connection at its heart.
• We found product-market fit with a freemium medical scribe that clinicians love.
• We are building something way bigger than ourselves.
• We focus on real-world impact over imaginary valuations and glossy PR.
• We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see.
• We are medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like.
• True A-players progress extremely fast here.
• The nature of the scale-up game is demanding, but we value sustainable performance and mental health.
• We operate on outcomes > inputs, not process theatre.
• We hold ourselves to a higher standard because healthcare demands it.
• The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.