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About the Role

Cayenta is seeking an Application Consultant to support strategic IT transformation for utility clients. This role acts as a liaison between Operations, R&D, and clients, becoming a product expert and trusted advisor for utility CIS implementations. The position is project-driven and supports a wide array of services for clients implementing and optimizing Cayenta CIS solutions.

Responsibilities

• Implement and proactively manage superior utility CIS technology solutions for clients.
• Provide implementation support to new clients by leading them through the implementation process.
• Communicate with stakeholders to ensure implementation completion and resolve issues.
• Train users in system setup, administration, and maintenance.
• Perform business analysis, including gap analysis, root cause analysis, business process reviews, and requirements elicitation.
• Understand clients' utility business processes and configure applications based on business needs and best practices.
• Own the user acceptance testing and change management process.
• Ensure stakeholder satisfaction through client testing and training.
• Create user documentation and complete handover documentation for support staff.
• Identify opportunities to recommend additional products and services.
• Support Project Managers in managing engagement contracts, identifying bottlenecks, and providing project progress updates.
• Deliver implementation services efficiently to meet key project milestones.
• Provide subject matter expertise to R&D and other operational groups by understanding market trends, client needs, and business practices.

Requirements

• Problem-solving, critical thinking, and analytical skills.
• Excellent communication skills, both written and verbal, across all levels of an organization.
• Entrepreneurial spirit, with a willingness to work at all levels of the client organization.
• Experience working with both business and IT groups, ideally in a utility CIS implementation or enterprise software environment.
• Curiosity and willingness to actively adopt emerging AI tools to improve workflows, solve problems, and drive efficiency.
• Comfort using AI-enabled tools such as Copilot, chat-based AI, and automation solutions as part of everyday work.
• Must be able to travel an average of 50% of the time within North America.
• Hold a current, valid passport.
• Be legally eligible to travel internationally, including passport-based visa exemption or possession of required travel visas for entry into Canada, the United States, and the Caribbean.

Skills

• AI tools
• Copilot
• Chat-based AI
• Automation solutions
• Utility CIS implementation
• Enterprise software implementation
• SQL
• Customer Information System (CIS) processes and functionality
• Software implementation
• Influencing skills
• Coaching skills

Location

• Remote (Canada and US)

Work Type

• Remote
• Full-time

Experience Level

• Mid-level

Salary/Compensations

• 65K - 85K

Benefits

• 3 weeks vacation
• 5 personal days
• Comprehensive Medical, Dental, and Vision benefits
• Employee stock ownership
• RRSP/401k matching programs
• Lifestyle rewards

About the Company

• Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries.
• Cayenta’s products, services and customer relationships provide the foundation for continued innovation and growth.
• Harris is a leading provider of mission critical software to the public sector in North America.
• As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals.
• Harris’ success has been realized through investments in its proprietary software and market expertise.
• This focus, combined with acquiring businesses that build upon or complement its offerings, has helped drive its success.
• Harris will continue to growth through reinvestment – both in the people and products that it offers and making investments in acquiring new businesses.
• Founded in 1983 & welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients.
• We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.
• It is mission critical for us to develop our people in order for them to find bold new methods to enhance how our customers do business.
• We provide our talent with a training ground that ensures that our people have the right opportunities to grow, evolve, and thrive as leaders in the future world of business.

Equal Opportunity

• Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
• If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.