Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Zendesk is seeking a proactive and entrepreneurial Senior Product Counsel to support its global AI products. This role will enable growth and mitigate risk for a leading AI technology platform, requiring deep dives into cutting-edge technology, navigation of global regulatory obligations, and leadership in customer trust initiatives. The position reports to the Director of Product, Privacy, and IP, partnering with product managers, engineers, and security professionals to drive growth, customer adoption, and innovation.

Responsibilities

• Provide strategic guidance, balancing legal expertise with creative problem-solving to deliver risk-calibrated advice.
• Make decisions quickly and efficiently to advance company goals.
• Shape AI strategy and compliance, navigating complex issues around building and selling AI software, including pricing, safety laws, privacy laws, and customer needs.
• Empower sales and marketing by supporting AI trust and customer enablement initiatives.
• Collaborate with Commercial Legal to leverage compliance as a tool to accelerate customer deals.
• Engage with regulators and industry groups as a key liaison for AI regulatory authorities.
• Develop regulatory engagement goals and strategy with industry groups.
• Foster internal innovation by championing AI adoption within the legal department.
• Apply technology creatively to improve legal review processes, identify risks, and enable innovation.
• Educate and communicate complex legal requirements into clear, actionable insights for leadership and stakeholders.
• Mentor and guide junior colleagues, fostering team growth and development.

Requirements

• Strong understanding of the global regulatory environment, ideally with experience applying the EU AI Act, GDPR, CCPA, and HIPAA.
• Track record of building trust with product and engineering teams by combining legal expertise, data-driven analysis, and practical problem-solving.
• Ability to see the big picture and prioritize impactful, practical ways to support company goals.
• Decisive and action-oriented with a single-owner mentality, excelling in project execution and moving complex initiatives to completion.
• Ability to prioritize and manage multiple projects in a fast-paced environment while effectively adjusting strategies in response to shifting priorities, legal developments, and evolving risk tolerance.
• Proven ability to prioritize and manage multiple projects in a fast-paced environment, adjusting strategies as company goals, legal landscapes, and risk tolerances evolve.
• Strong communication and relationship-building skills, with the ability to work cross-functionally.
• Adept at collaborating and respecting subject-matter experts, without relying on other teams to make product legal decisions.
• Interest in continuously learning and growing.
• 7+ years of legal experience, with at least 3+ years in-house, preferably at a global technology company.
• Licensed to practice law in your jurisdiction.
• Experience advising AI and/or software product development teams.
• Experience and interest in using AI technology to optimize processes and solve problems.

Skills

• AI Strategy
• Compliance
• Regulatory Engagement
• Legal Guidance
• Risk Mitigation
• Customer Trust Initiatives
• Cross-functional Collaboration
• Project Execution
• Problem-Solving
• Communication
• Relationship Building

Location

• Remote

Work Type

• Fully Remote
• Hybrid

Experience Level

• Senior
• 7+ years of legal experience
• 3+ years in-house

Education Level

• Licensed to practice law

Salary/Compensations

• $259,000.00-$389,000.00

Benefits

• Bonus
• Benefits
• Related incentives

About the Company

• Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
• Zendesk powers billions of conversations with brands.
• Zendesk believes in offering its people a fulfilling and inclusive experience.
• Zendesk's hybrid way of working enables purposeful in-person connection, collaboration, and learning, with flexibility for remote work.
• Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
• Zendesk's customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
• Zendesk offices reflect global cities and have spaces for collaboration, quiet, and events.
• Zendesk offers flexibility and connection, collaboration, and learning with its hybrid approach.

Equal Opportunity

• As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
• Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
• Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
• We are an AA/EEO/Veterans/Disabled employer.
• Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
• If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.