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About the Role

We are looking for a highly motivated and strategic Senior Product Manager to lead the evolution of the iPECS cloud communication platform into an AI-powered interaction platform, integrating UCaaS and CCaaS capabilities and enabling seamless customer and user experiences across voice and digital channels. The ideal candidate combines strong product ownership, technical understanding, and execution excellence, and can drive positive organizational change while operating in an agile, fast-iterating environment.

Responsibilities

• Own the product vision and roadmap for assigned areas of the iPECS cloud platform.
• Act as the product owner for a squad, ensuring alignment across UX, Engineering, and business stakeholders.
• Drive cross-functional and global collaboration to deliver scalable, customer-centric platform capabilities.
• Lead the end-to-end product lifecycle from discovery through launch, shaping problems, solutions, and priorities.
• Translate customer and partner needs into clear PRDs, user stories, and a value-driven backlog.
• Work closely with UX and Engineering to deliver coherent, high-quality experiences across the full user journey.
• Drive agile execution (sprints, releases, dependency management) and make trade-off decisions to maximize impact.
• Use data, metrics, and AI-enabled tools to measure success, learn fast, and continuously improve.

Requirements

• From New Grads to 12+ years of product management experience in SaaS, cloud, or telecom.
• Strong understanding of communication platforms (UCaaS, CCaaS, or adjacent domains).
• Proven track record in building and scaling platform products, including APIs and integrations.
• Fluent in English with strong communication and stakeholder management skills across regions.
• Solid technical fluency (cloud, APIs, communication technologies) and experience collaborating closely with engineering.
• Hands-on agile experience (backlog, sprints, releases) with measurable delivery outcomes.
• Demonstrated ability to introduce and scale standard PM practices and positively influence ways of working.
• High ownership, drive, and resilience, with a track record of leading through ambiguity and driving change.
• Experience in UCaaS / CCaaS or communication-related products.
• Experience in global B2B SaaS environments.
• Exposure to AI-enabled or data-driven products.

Skills

• Product Ownership
• Technical Understanding
• Execution Excellence
• Agile Methodologies
• Communication Platforms (UCaaS, CCaaS)
• Platform Products
• APIs
• Integrations
• English Fluency
• Stakeholder Management
• Cloud Technologies
• Agile Execution
• Data Analysis
• AI-enabled Tools

Location

• Seoul, Korea (the Republic of) (KR)

Work Type

• Full-time

Experience Level

• Senior
• New Grad to 12+ years

About the Company

• At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Equal Opportunity

• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.