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About the Role

The Supervisor - Hub Dependability position oversees the Airport Operation’s dependability program, managing attendance, conducting investigations, analyzing data, and assessing discipline. This role requires developing relationships with various departments and stakeholders to manage and reduce absences, ensuring consistent interpretation of labor laws and company policies, and resolving employee attendance concerns with a focus on company culture and employee experience. The role also emphasizes data privacy and confidential information handling.

Responsibilities

Manage the attendance recognition program.
Track daily employee dependability through time and attendance records.
Conduct investigations.
Analyze raw data and trends.
Attend hearings.
Assess discipline consistent with the CBA and AO Attendance Policy.
Develop and maintain relationships with department leaders, the Union, ESC, Payroll, Human Resources, Labor Relations, and Legal to manage and reduce sick leave and liability for all areas related to absence management.
Engage with key stakeholders to ensure consistent interpretation of Federal and State labor laws, CBAs, and application of company policy.
Resolve employee questions and grievances around attendance with a human touch.
Review, track, and analyze large volumes of data, generating insights on trends.
Create presentation decks for analyses to inform management on key issues.
Ensure every employee’s dataset can be accurately processed by other departments.
Develop and maintain relationships with the Union.
Conduct meetings with employees to review attendance policy.
Administer disciplinary action.
Respond to disagreements through the dispute resolution / grievance process.
Lead and develop a team of coordinators.
Gather evidence and deliver Investigative Review Hearing presentations.
Render sound decisions as the Hearing Officer in a well-written summary of proceedings.
Consult with Human Resources, Legal, Labor, and other key department leaders to discuss workplace issues.
Other responsibilities as assigned by the manager (Collaterals, safety, training, RAP, community engagement, etc.).

Requirements

High School Diploma/GED Education equivalent
Two years of operations or similar relevant work experience
Working knowledge of Microsoft Office computer software
Strong management and leadership skills
Strong written and interpersonal communication skills
Ability to work with all levels of leadership in a fast paced goal driven environment
Strong technical skills with the ability to analyze large volumes of data
Ability to develop process and strategies to manage costs associated with absences
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
United will consider applicants with criminal histories consistent with the Fair Chance Ordinance
Bachelor’s degree or related airline experience (Preferred)
Preferred CISSP, CISA, or CISM
At least two to four years experience leading a team (Preferred)
Knowledge and experience working with Workers Comp statutes (Preferred)
Experience working within a union environment (Preferred)
CBA discipline and dispute resolution/ grievance process (Preferred)
Strong knowledge of Airport Operations functions (Preferred)
Thorough Knowledge of operational and corporate policies and procedures (Preferred)

Skills

Microsoft Office computer software
Management and leadership
Written and interpersonal communication
Working with all levels of leadership
Analyzing large volumes of data
Developing process and strategies
Data privacy
Confidential information handling
Workers Comp statutes
Union environment
CBA discipline
Dispute resolution/ grievance process
Airport Operations functions
Operational and corporate policies and procedures

Location

United States

Work Type

Full-time

Experience Level

Two years of operations or similar relevant work experience
At least two to four years experience leading a team

Education Level

High School Diploma/GED
Bachelor’s degree

Salary/Compensations

$72,212.40 to $88,259.60
Eligible for bonus and/or long-term incentive compensation awards

Benefits

Medical
Dental
Vision
Life
Accident & disability
Parental leave
Employee assistance program
Commuter
Paid holidays
Paid time off
401(k)
Flight privileges

About the Company

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Equal Opportunity

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com