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About the Role

As National Account Manager, you will be responsible for building strong relationships, driving revenue growth, and ensuring Avis Budget Group remains the preferred partner for our strategic national customers. You will manage a defined portfolio of national and enterprise accounts and will be accountable for commercial performance, customer engagement, contract delivery, and retention across these accounts. You will work closely with internal stakeholders to ensure operational excellence, support the delivery of contracted service levels, negotiate renewals, identify upsell opportunities, and partner with customers on mutually beneficial initiatives. To be successful, you will need strong commercial acumen, account planning, and a focus on customer-led outcomes.

Responsibilities

Manage a portfolio of National & Enterprise Accounts, ensuring high levels of customer satisfaction and retention.
Develop strategic account plans aligned to customer needs and ABG objectives.
Build strong, trusted relationships with decision-makers and key stakeholders within each customer account.
Coordinate and lead regular business reviews with customers.
Monitor and deliver on contracted service levels and commercial commitments.
Identify growth opportunities within existing accounts and collaborate with internal teams to execute strategies.
Manage pricing, tender responses, and contract negotiations in line with ABG frameworks.
Analyse account performance, revenue, and profitability to inform strategic decisions.
Work with Finance to ensure accurate forecasting and reporting.
Ensure accounts operate within agreed commercial parameters.
Partner with Operations, Fleet, IT, and Customer Experience teams to support service delivery.
Resolve customer issues through effective cross-functional collaboration.
Support implementation of customer initiatives, trials, and process improvements.
Identify and pursue new business opportunities where capacity permits.
Support development of proposals and commercial submissions for prospective customers.
Maintain accurate CRM records and customer documentation.
Ensure compliance with all ABG policies, procedures, and contractual requirements.
Prepare and deliver regular internal performance reports.

Requirements

Proven B2B account management experience with a track record of retaining and growing customer revenue.
Experience managing national or multi-state customer portfolios.
Experience negotiating commercial contracts and tenders.
Working knowledge of tender and procurement processes.
Strong negotiation and contract management experience.
Commercial and financial acumen across pricing, margin and forecasting.
Account planning and CRM discipline.
Familiarity with fleet or mobility products and markets.
Clear communicator and confident negotiator who builds trusted relationships with senior stakeholders.
Commercially minded with sound judgement who is results-driven and takes accountability.

Skills

Account Management
Revenue Growth
Customer Relationship Management
Commercial Acumen
Account Planning
Negotiation
Contract Management
Financial Acumen
Forecasting
CRM
Communication
Stakeholder Management

Location

Mascot, Sydney, Australia

Work Type

Full-time

Experience Level

Proven B2B account management experience
Experience managing national or multi-state customer portfolios
Experience negotiating commercial contracts and tenders
Familiarity with fleet or mobility products and markets

Salary/Compensations

Competitive Salary

Benefits

Fully maintained company car
Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more.
Employee discounts on car rental across Avis Budget Group
Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing.

About the Company

Avis Budget Group is changing the way people move and is a leader in the global mobility industry.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.
We have over 70 years of experience in managing global fleets and one of the largest fleets of connected cars in the world.
We are committed to innovation and are moving the future of mobility forward.
Avis Budget Group is powered by our people, our partners, and technology.
We operate recognized brands including Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.