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About the Role

As a Rental Centre Associate, you are the face of our operation, on the front line of the customer experience. You will help customers choose the right equipment, manage rentals efficiently, and ensure equipment is clean and safe. This role combines customer engagement with hands-on equipment work.

Responsibilities

• Greet every customer with energy and genuine interest.
• Help customers select the right equipment, accessories, and solutions.
• Walk customers through safe operation, proper use, and what to watch for.
• Handle check-in and check-out transactions accurately and efficiently.
• Build relationships with repeat customers and contractors.
• Prepare and stage equipment for reservations and pickups.
• Inspect returned equipment thoroughly for damage, wear, and safety compliance.
• Clean and prepare equipment quickly for the next customer.
• Perform basic maintenance and minor repairs to keep the fleet in top condition.
• Maintain accurate fleet status in the rental management system.
• Maintain a clean, organized, and safe rental area.
• Follow all safety procedures and ensure every rental meets safety compliance.
• Support efficient workflows, assist with inventory, and communicate clearly with teammates.
• Coordinate with the Rental Centre Manager and Mobile Field Technicians.

Requirements

• 1–3 years of customer-facing experience (retail, rental, or similar).
• Mechanical aptitude and comfort working with tools and equipment.
• Strong work ethic and proactive approach.
• Attention to detail.
• Basic computer skills for rental system entry and fleet tracking.
• Physical ability to lift 50+ lbs and work in a hands-on, active environment.
• A valid Ontario driver’s licence (G class) is an asset.

Skills

• Customer service
• Equipment operation
• Basic maintenance and repair
• Inventory management
• Computer proficiency

Location

• Toronto, Ontario, Canada

Work Type

• Store-Based Role

Experience Level

• 1-3 years

Salary/Compensations

• CAD $20 - $25 / hour
• Overtime eligible
• Performance-based incentives tied to store success

Benefits

• Health and dental benefits (immediate coverage)
• Annual uniform allowance
• Training on tools, equipment, and rental systems
• Clear growth path to Lead Associate, Manager, or Technician roles

About the Company

• OnSite Rentals is a growing tool and equipment rental company.
• We are committed to putting the right equipment in the hands of those who build, fix, and create.
• We are a people-first organization, prioritizing the team's experience.
• We aim to build a team that makes our mission possible every day.

Equal Opportunity

• OnSite Rentals is an equal opportunity employer committed to building a diverse, inclusive, and safe workplace.
• We welcome applications from all qualified candidates.
• Accommodations are available throughout the recruitment process upon request.