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About the Role

The Front Desk Clerk is the gatekeeper to the Residences, enforcing HomeRise policies to ensure safe, decent housing for residents. This role monitors daily building activities, provides 24-hour security, and responds to emergencies. As the first point of contact, Front Desk Clerks must exhibit professional conduct, enforce property rules, and create a welcoming environment.

Responsibilities

• Follow all rules and procedures outlined in the Housing Operations manual, Employee Handbook and HomeRise House Rules.
• Follow new and revised procedures as developed and distributed.
• Monitor daily common area activities of building residents and guests.
• Maintain building security.
• Screen all visitors to the building.
• Maintain complete and accurate building logs, records, journals-Visitor Log, Overnight Log, Daily Log, etc.
• Respond to building emergencies in compliance with the Property Management manual.
• Treat residents with respect and dignity-showing courteous behavior and patience.
• Assist residents in completing work orders, incident reports and complaints.
• Assist the Building Manager with administrative tasks as directed.
• Maintain a clean and presentable work area, building entry and lobby.
• Accurately complete incident reports and complaints.
• Attend All-Staff meetings and scheduled Front Desk Clerk meetings unless prohibited by work schedule.
• Participate in a 45-minute 'on duty' paid meal period.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required.
• Minimum of two years’ experience in residential supportive and/or affordable housing property management as a desk clerk or in a similar position.
• Strong written and oral communications skills.
• Organized with attention to detail.
• Ability to work independently and follow instructions with minimum direct supervision.
• Ability to handle confidential information appropriately.
• Ability to communicate with diverse types of people.
• Must be good humored, courteous and professional.
• Basic working knowledge of computers and Microsoft Office (i.e. Microsoft Word™, Microsoft Excel™, or similar).
• Commitment to helping formerly homeless people to regain and maintain their independence.
• Understanding of and experience working with issues of homelessness and recovery issues.
• Ability to appropriately respond to and resolve conflict.
• Applicants with de-escalation and conflict resolution training recognized.
• Successful participant of HomeRise Training Institute / Desk Clerk Training Program is a strong plus.
• Bilingual/Spanish is a strong plus.
• Valid phone number required.
• Must pass a background check.

Skills

• Written communication
• Oral communication
• Organization
• Attention to detail
• Independent work
• Following instructions
• Confidentiality
• Interpersonal communication
• Professionalism
• Computer proficiency
• Microsoft Office Suite
• Conflict resolution
• De-escalation

Location

• 650 Eddy St, San Francisco, CA 94109
• 684 Ellis St, San Francisco, CA 94109

Work Type

• Full-Time
• Union

Experience Level

• Minimum of two years’ experience in residential supportive and/or affordable housing property management as a desk clerk or in a similar position.

Education Level

• High School diploma or GED

Salary/Compensations

• $25.13 per hour

Benefits

• 100% employer-paid employee healthcare options (Kaiser or Sutter)
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• FSA for childcare expenses
• FSA for medical expenses
• FSA for commuter expenses
• 403(b) retirement investment plan with employer match
• Employee Assistance Program
• Paid on-the-job training
• Career advancement opportunities
• Professional development opportunities
• Annual Education Benefit with paid time off
• PTO (2 weeks accrued for the first 12 months)
• 3 weeks PTO accrual from 13-36 months of continuous service
• 14 paid holidays
• One floating holiday for birthday
• Sick time accrual
• Employee Referral Program
• HERO Award recognizing outstanding performance
• Sabbatical leave after 5 years of service

About the Company

• HomeRise believes that home has the power to stabilize a person’s life.
• HomeRise provides people experiencing homelessness with a place to call home combined with support services, like mental health services and job training.
• HomeRise organizes residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness.
• HomeRise is building a new future for neighborhoods and the city.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.