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About the Role

The Front Desk Clerk is the gatekeeper to the Residences, responsible for enforcing HomeRise policies to ensure safe and decent housing for residents. This role involves monitoring daily building activities, providing 24-hour security, and responding to emergencies. As the first point of contact, the Front Desk Clerk must exhibit professional conduct, enforce property rules, and create a welcoming environment.

Responsibilities

Follow all rules and procedures outlined in the Housing Operations manual, Employee Handbook and HomeRise House Rules.
Follow new and revised procedures as developed and distributed.
Monitor daily common area activities of building residents and guests.
Maintain building security.
Screen all visitors to the building.
Maintain complete and accurate building logs, records, journals-Visitor Log, Overnight Log, Daily Log, etc.
Respond to building emergencies in compliance with the Property Management manual.
Treat residents with respect and dignity-showing courteous behavior and patience.
Assist residents in completing work orders, incident reports and complaints.
Assist the Building Manager with administrative tasks as directed.
Maintain a clean and presentable work area, building entry and lobby.
Accurately complete incident reports and complaints.
Attend All-Staff meetings and scheduled Front Desk Clerk meetings unless prohibited by work schedule.
45-minute meal period will be an "on duty" paid meal period.
Other duties as assigned.

Requirements

High School diploma or GED required.
Willingness to learn and follow directions.
Good humored, courteous and professional; even under pressure.
Organized, with attention to detail.
Ability to remain calm and responsible during emergencies.
An understanding of and ability to communicate with diverse types of people.
Ability to be a part of a team.
Commitment to helping formerly homeless people to regain and maintain their independence.
Applicants are encouraged to learn basic computer word processing and databases, etc.
Ability to appropriately respond to and resolve conflict.
An understanding of and experience working with issues of homelessness and recovery issues.
Valid phone number required.

Skills

De-escalation and conflict resolution training recognized
Bilingual/Spanish
Basic computer word processing and databases

Location

410 China Basin St, San Francisco, CA 94158

Work Type

Full-Time
Non-Exempt

Experience Level

On-the-job training provided

Education Level

High School diploma or GED

Salary/Compensations

$25.13 per hour

Benefits

100% employer-paid employee healthcare options (Kaiser or Sutter)
Dental insurance
Vision insurance
Life insurance
Disability insurance
FSA for childcare expenses
FSA for medical expenses
FSA for commuter expenses
403(b) retirement investment plan with employer match
Employee Assistance Program
Paid on-the-job training
Career advancement opportunities
Professional development opportunities
Annual Education Benefit with paid time off
PTO (2 weeks accrued for the first 12 months)
3 weeks PTO accrual from 13-36 months of continuous service
14 paid holidays
One floating day for your birthday
Sick time accrual
Employee Referral Program
HERO Award recognizing outstanding performance
Sabbatical leave after 5 years of service

About the Company

HomeRise believes that home has the power to stabilize a person’s life.
We provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives.
We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness.
Together, we’re building a new future for our neighborhoods and the city we love.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.