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About the Role

Dimerco is seeking responsible, self-motivated individuals to grow in the fast-paced world of global shipping and logistics. We provide a supportive learning environment, professional training, and pathways to career success, aiming to open doors for talented people and equip them with the skills to achieve their career dreams.

Responsibilities

• Operate all jobs under the proper & timely usage of company internal system, including data & sales/costs entry.
• Maintain services toward customer's satisfaction & excellency through good communication & coordination with customer/carriers & affiliated business suppliers/partners.
• Handle & coordinate Air Export shipment internally & externally with customers, Dimerco offices/agents to ensure the shipment executed smoothly on a daily basis.
• Generate shipment Debit Notes.
• Send pre-alerts to overseas agents.
• Make shipment bookings with airlines.
• Monitor & handle Air Export Custom declarations.
• Follow-up & update shipment information related to Air Export & Brokerage.
• Perform Monthly Close Lot Air Export.
• Understand, apply and enforce all rules and regulations applicable to the job and compliant with all parties involved (TSA, KSMS, ACE, D/G as needed).
• Assist and support sales and customer service with free hand and routed shipments.
• Undertake any other assignments from management as needed.

Requirements

• 3-5 years of relevant logistics experience
• Exceptional Customer Service skills (verbal and written)
• Detail oriented, Self-motivated, Exceptional problem-solving skills
• Ability to communicate effectively with internal departments, other regional branches and offices, and all external contacts
• Good organizational skills and ability to learn and retain information to build core industry-related skills.
• Proficiency in Microsoft Word and Excel.
• Fluent in English (written and spoken).

Skills

• Customer Service
• Logistics
• Microsoft Word
• Microsoft Excel
• Communication
• Organization
• Problem-solving

Location

• Global

Work Type

• Full-time

Experience Level

• Mid-level

Benefits

• Training and career support
• Global exposure
• Opportunities to travel abroad
• Flat organizational structure
• Cross-functional collaboration opportunities
• Innovation-driven culture
• Career mobility
• Opportunities for global assignments
• Advancement opportunities within the organization

About the Company

• Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing.
• Projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents.
• Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Equal Opportunity

• Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
• Applicants will be contacted directly by the appropriate human resources contact person if selected for further consideration.