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About the Role

Dimerco is seeking responsible, self-motivated individuals to grow in the global shipping and logistics industry. We offer a supportive learning environment, professional training, and career advancement opportunities.

Responsibilities

• Upgrade service qualities and workforce efficiency for all Business Units in the United States, Canada & Europe.
• Implement enhancement process & professionalism of security & compliance, including service quality, efficiency upgrade, and industry capability certified (C-TPAT, ISF/NRA, TSA, EMCP, FCPA, FMC, AES, KSMS, FAA, etc.).
• Act as an instructor to train business units' service quality seed members for future development needs.
• Participate in system integration projects for both existing & potential multinational customer (MNC) accounts.
• Coordinate with the global sales & marketing team to maintain current MNC customers' business as well as fulfill the KPI compliance.
• Assess business needs and identify current and future needs for customers.
• Conduct customer analysis using common courses of information to identify customer facts and trends to propose improvement solutions.

Requirements

• Proven ability to assess and anticipate both current and future customer needs.
• Experience in conducting customer analysis and recommending enhanced or upgraded solutions.
• Solid knowledge of international freight forwarding operations.
• Strong understanding of legal, regulatory, and compliance frameworks.
• Demonstrated success in identifying and resolving customer pain points.

Location

• South San Francisco, US

Salary/Compensations

• Salary based on experience

Benefits

• Medical insurance
• Vision insurance
• Dental Insurance
• 401(k)

About the Company

• Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing.
• Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents.
• Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.
• Dimerco’s official webpage: https://dimerco.com/

Equal Opportunity

• Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
• If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.