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About the Role
ReflexAI is seeking a leader to own people operations end-to-end, including talent acquisition, HR compliance, culture stewardship, and workforce planning. This role is crucial for building scalable processes and infrastructure to support the company's growth.
Responsibilities
- Lead recruiting and talent acquisition, partnering with hiring managers to source, attract, and close candidates.
- Build a hiring process that reflects best-in-class practices.
- Own people operations end-to-end across the full employee lifecycle.
- Build scalable processes and infrastructure that grow with the company.
- Own benefits and total rewards, managing enrollment and administration.
- Help offer competitive, fair, and sustainable compensation and perks.
- Build a great onboarding and offboarding experience.
- Own HR compliance and policies, ensuring compliance with HIPAA, SOC2, GDPR, HITRUST, and ISO 27001.
- Steward company culture by building a kind and competitive team culture.
- Run performance management, designing review cycles and supporting feedback.
- Handle employee relations with empathy and good judgment.
- Own HRIS and people operations systems, building and maintaining a high-performing tooling stack.
- Drive workforce planning, collaborating with leadership to forecast hiring needs and build headcount plans.
Requirements
- Significant (7+ years) experience in talent and people operations leadership, including startup environments.
- Experience building processes and implementing new systems in a startup.
- Experience owning core people operations platforms including ATS, HRIS, and performance management.
- Partnered closely with leaders to drive recruitment and onboarding efficiently and with a candidate-centric process.
- Experience operating in a complex environment, such as managing remote employees across 10+ states.
- Experience meeting requirements for standards such as HIPAA.
- Excellent oral and written communication skills.
- Strong organizational and project management skills.
- Ability to manage multiple priorities in a dynamic environment.
- Experience as the primary point person on sensitive matters, including workplace investigations, terminations, restructurings, and contentious exits.
- Experience leading company-wide initiatives such as new compensation structures, performance and leveling, HR systems, and remote/hybrid work.
Skills
- Talent Acquisition
- People Operations
- HR Compliance
- Culture Stewardship
- Workforce Planning
- Benefits Administration
- Total Rewards
- Onboarding
- Offboarding
- HRIS Management
- ATS Management
- Performance Management
- Employee Relations
- Communication Skills
- Organizational Skills
- Project Management Skills
Location
- New York, NY
- San Diego, CA
Work Type
- Full-time
Experience Level
- 7+ years
Salary/Compensations
- $150,000 – $180,000
Benefits
- Generous retirement policies
- Equity
- Healthcare policies
- PTO policies
About the Company
- ReflexAI is building the operating system for conversation performance.
- We believe that people will always be at the center of high-stakes conversations.
- Our mission is to ensure they enter those conversations with confidence and deliver an exceptional experience every time.
- Our platform combines hyper-realistic AI-powered training simulations with intelligent QA to support frontline teams in mission-critical conversations.
- Our platform operates in 25+ languages, is exceptionally customizable to meet each customer’s unique needs.
- Used every day by organizations ranging from crisis support call centers to healthcare organizations to customer service teams to sales teams negotiating big deals.
- Any organization where empathy, quality, and excellence matter in every interaction.