Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Mind the Product Training helps organizations build better products by connecting them with product management expertise, training, and advisory services. As Sr. Program Manager, you will build and deliver customer training programs that are well-scoped, operationally strong, and aligned to customer goals. You will partner with various stakeholders to shape solutions, operationalize engagements, and deliver a consistently high-quality customer experience.

Responsibilities

Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches.
Translate customer goals into practical engagement structures.
Coordinate the onboarding of training customers, gather key engagement details, and schedule sessions.
Manage operational steps for smooth training delivery.
Facilitate trainer selection based on client needs.
Manage pre-training communication with clients.
Collect feedback from attendees, trainers, and clients after each engagement.
Generate client feedback reports summarizing key takeaways and metrics.
Design and manage the pre- and post-course experience for learners.
Identify opportunities to improve systems, workflows, tooling, and operating models.
Build repeatable processes to scale operations while maintaining customer experiences.
Help develop the contributor network by identifying capability gaps and supporting recruitment.
Track and report on key operational metrics, including training completion rates and satisfaction.
Use data and AI-enabled workflows to improve productivity and outcomes.

Requirements

5+ years of experience in operations, program management, professional services, enablement, consulting operations, or a similar customer-facing SaaS environment.
Strong organizational and project management skills, with the ability to manage complex initiatives involving multiple stakeholders.
Ability to translate customer needs into practical solutions and executable plans.
Comfort operating in ambiguity, identifying operational gaps, and building new processes.
Strong written and verbal communication skills.
Experience working cross-functionally across Sales, Marketing, Customer Success, and external partners.
Experience in product management, product operations, community, or advisory services (nice-to-have).
Familiarity with product management practices and the Mind the Product ecosystem (nice-to-have).
Experience building and managing communities, networks, or enablement programs (nice-to-have).
Experience with AI-enabled workflows and operational automation (nice-to-have).

Skills

AI-curious
Building and defining processes
Strategic advising
Influencing decisions
Guiding stakeholders
Organizational skills
Project management skills
Communication skills

Location

San Francisco, CA
Raleigh, NC
Remote in the United States

Work Type

Hybrid (In-office 3 days per week unless designated remote)
Remote

Experience Level

Sr. Program Manager
5+ years of experience

Salary/Compensations

$124,000 - $149,000 (San Francisco, CA)
$113,000 - $136,000 (Raleigh, NC or Remote)

Benefits

Highly competitive, employer-heavy coverage
$0 premium options
Strong 401(k) match
Equity
Flexible time off

About the Company

Pendo was founded in 2013 by former product managers.
Mission: To improve society's experience with software.
One of the fastest-growing startups, supported by best-in-class institutions.
Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Equal Opportunity

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
We welcome all people of different backgrounds, experiences, abilities and perspectives.
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.