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About the Role
As the Training & Development Manager at High Point Federal Credit Union, you will shape the future of our front-line teams by developing the knowledge, skills, and confidence employees need to succeed. You will transform real-world operational experience into engaging training programs that prepare employees to deliver exceptional service and build meaningful relationships with our members.
Responsibilities
- Design, deliver, and continuously improve training programs for Teller, Member Service, and Lending roles.
- Lead and evolve High Point FCU's Universal Program, ensuring employees have a clear path for growth and development.
- Conduct classroom, virtual, and hands-on training that builds confidence, accuracy, and consistency.
- Partner with managers and subject matter experts to identify training needs and close operational skill gaps.
- Evaluate employee readiness and provide feedback to management regarding training progress and development.
- Administer the Learning Management System (LMS), including assigning courses, tracking completion, maintaining training records, and ensuring documentation is audit-ready.
- Develop and maintain training materials, job aids, guides, and presentations that reflect current procedures and best practices.
- Monitor training effectiveness and continuously improve programs based on employee feedback, operational trends, and business needs.
- Travel between branch locations to support training and employee development.
Requirements
- Strong knowledge of front-line financial institution operations, including teller transactions, member service, and consumer lending.
- Ability to successfully complete the High Point FCU Member Service Excellent Program and Credit Union Facilitator Certification (CCUF).
- Associate degree in Business or a related field, or an equivalent combination of education and experience.
- Two or more years of experience training, coaching, or developing employees on operational processes or systems is preferred.
Skills
- Coaching
- Mentoring
- Helping others succeed
- Translating operational knowledge into practical, engaging learning experiences
- Excellent communication
- Strong presentation skills
- Strong facilitation skills
- Organization
- Detail-orientation
- Managing multiple priorities
- Building positive relationships
- Effective collaboration across departments
- Comfortable using technology
- Learning systems to support employee development
Experience Level
- Two or more years of experience training, coaching, or developing employees on operational processes or systems is preferred.
Education Level
- Associate degree in Business or a related field, or an equivalent combination of education and experience.
About the Company
- Journeys start here.
Equal Opportunity
- Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.
- They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.
- Well-constructed job descriptions are an integral part of any effective compensation system.
- All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.
- Peripheral tasks, only incidentally related to each position, have been excluded.
- Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.
- In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.
- Additional functions and requirements may be assigned by supervisors as deemed appropriate.
- In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
- However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
- Job descriptions are not intended as and do not create employment contracts.
- The organization maintains its status as an at-will employer.
- Employees can be terminated for any reason not prohibited by law.