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About the Role

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. This role is for a Cloud Security Professional with a broad security background and excellent communication skills, who will be a member of the AMS team of the Office of the CISO in English and French-speaking countries.

Responsibilities

Lead multifaceted security conversations, primarily focused on Canada Finserv customers and prospects.
Understanding security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts.
Respond to prospect and customer questions related to security.
Conduct security calls with customers.
Respond to security questionnaires.
Present and evangelize on AI and cloud adoption & assurance.
Contribute to the overall messaging and positioning of the Security Office.
Coordinate and manage end-to-end customer cloud security experience.
Active participation in Security Industry forums, communities, and standards organizations.
Participation in discussions & presentations with Partners and Customers.
Investigate and understand cloud and AI threats.
Escalation point for Security Incidents & investigations.
Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem’s to ensure issues are properly remediated.
Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer).
Lead cross-functional teams to accomplish your goals.
Contribute to contract negotiations related to security terms.

Requirements

Minimum 12 years experience in IT & 5 years in Cloud Security.
Candidate must be eligible to obtain and hold a reliability status in Canada.
Solid understanding of security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
Expertise in OT security desired.
Excellent communication and presentation skills (i.e. strong interpersonal and customer-facing skills).
Experience with Cloud Operations (either as a customer or provider) is required.
Expertise in enterprise cyber defense techniques.
A general understanding of ITIL and ITSM.
Understanding of the sales life cycle.
Expertise in Threat analysis and enterprise cyber defense techniques.
Deep understanding of Security Operations.
Ability to articulate complex issues to executives and customers.
Strong interpersonal skills.
Self-motivated and driven; ability to perform and excel with little supervision.
Able to serve as an authoritative source on security.
Excellent collaborator and teammate; Fluent in English. French speaking a plus.

Skills

Cloud Security
Artificial Intelligence
Agentic AI
GenAI
OT security
Communication
Presentation
Interpersonal skills
Customer-facing skills
Cloud Operations
Enterprise cyber defense techniques
Threat analysis
Security Operations
ITIL
ITSM
Sales life cycle
English
French

Location

Canada

Work Type

Flexible
Remote

Experience Level

Minimum 12 years experience in IT
5 years in Cloud Security

Education Level

CISSP
CISM
CSSP
CEH or equivalent

About the Company

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and become more scalable.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means always challenging yourself to improve.
We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a global team. Come join the Office of the CISO and help set the bar for cloud security!

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.