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About the Role

CBI Home Health is a leading provider of specialized community services, home, and integrated care across Canada. We are building a talent pool for future Care Supervisor openings in Ontario, supporting individuals to live safely, independently, and with dignity. Join a company recognized by Deloitte as one of Canada’s Best Managed Companies for 15 consecutive years.

Responsibilities

• Respond to patient referrals within established timelines.
• Complete comprehensive care assessments in a timely manner.
• Document all required information, including client status and care planning, on the same day of the visit.
• Ensure patient and care provider safety by accurately assessing risk.
• Ensure care plans meet individual patient needs and that Care Providers have the necessary skills.
• Reassess patients at interim visits to ensure the service plan remains appropriate.
• Investigate, resolve, and report all customer-related complaints.
• Promote service delivery excellence through effective onboarding, mentoring, coaching, and performance management of field staff.
• Ensure all team members are aligned with their role's Key Accountabilities and meet performance expectations.
• Participate actively in meeting or exceeding utilization, retention, and engagement expectations of field staff/care providers.
• Respond to identified staff training needs with action plans to resolve gaps and minimize risk.
• Ensure all internal and external reporting meets or exceeds standards set by CBI Home Health, external stakeholders, and the associated Regulatory Body.
• Ensure accurate and timely completion of client charting.
• Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, focusing on missed visits and clinical care.
• Ensure a timely and comprehensive response to Incident Reporting (IR).
• Ensure policies and procedures are enforced and reflect best practices.
• Complete daily administrative tasks, including performance management.
• Manage a client and PSW caseload.
• Adhere to CBI policies and procedures and OHAH contractual obligations.

Requirements

• Possess current registration with the College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse.
• Have 2 years of supervisory experience and/or experience in home health service delivery.
• Be able to effectively establish and build rapport with clients and care staff.
• Possess a valid Ontario driver’s license with access to a reliable vehicle for community travel.
• Have the ability to participate in after-hours on-call support.
• Have the ability to provide effective solutions to problems that align with policies and uphold best practices.
• Be self-motivated with the ability to work both independently and as an effective team member.

Skills

• Clinical service delivery
• Care plan development and customization
• Supervision of direct care providers
• Risk assessment
• Performance management
• Staff training and development
• Documentation and reporting
• Problem-solving
• Interpersonal skills

Location

• Barrie, ON
• Hamilton, ON
• Kingston, ON
• London, ON
• Mississauga, ON
• Newmarket, ON
• Ottawa, ON
• Peterborough, ON
• Sault Ste. Marie, ON
• Simcoe, ON (Haldimand, Norfolk & Brant County)
• St. Catharines, ON
• Toronto, ON
• Waterloo, ON (Guelph-Wellington Region)
• Whitby, ON (Durham Region)

Work Type

• Full-time
• Community travel

Experience Level

• 2 years of supervisory experience
• Experience in home health service delivery

Education Level

• Registered Nurse (RN) or Registered Practical Nurse (RPN) with current registration with the College of Nurses of Ontario (CNO)

Salary/Compensations

• $50,000 – $75,000 per year

Benefits

• Mileage reimbursement
• On-call stipend
• Comprehensive benefits package including extended medical and dental coverage
• Employee discount and perk offerings (Perkopolis, Telus, Rogers, Goodlife, etc.)
• Employee and Family Assistance Program
• Paid orientation, training and development
• Opportunities to grow career
• Potential eligibility for Community Commitment Program for Nurses (CCPN) for nurses

About the Company

• CBI Home Health supports people at home and in the community.
• We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country.
• Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity.
• Recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row.

Equal Opportunity

• CBI Home Health is committed to a diverse, equitable, and inclusive workplace.
• We welcome applications from all qualified individuals.
• We are committed to providing accommodations throughout the hiring process in accordance with applicable legislation.