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About the Role

This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.

Responsibilities

Recommends financial advice and guidance that align with client financial goals and needs
Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Requirements

Demonstrated experience and proven success with business-to-business sales and/or small business banking
Strong communication skills with the ability to effectively influence clients
Effective customer service skills with ability to manage the full client end-to-end experience and problem resolution
Proven sales track record
Ability to build productive partnerships and working relationships
Experienced with outbound phone sales
The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC; Safe Act; Loan Originators

Skills

Client Management
Client Solutions Advisory
Customer and Client Focus
Referral Identification
Risk Management
Client Experience Branding
Credit Documentation Requirements
Credit and Risk Assessment
Pipeline Management
Referral Management
Attention to Detail
Collaboration
Issue Management
Prospecting
Relationship Building
Financial information
Spreadsheets
Financial skills
In-person customer service
Sales
Small business clients
Meeting or exceeding goals
Small business products and services
Bilingual skills

Location

Entire market

Work Type

In-office culture
Full-time

Education Level

High School Diploma / GED / Secondary School or equivalent

Salary/Compensations

$26.00 - $34.67 hourly pay

Benefits

Industry-leading benefits
Access to paid time off
Resources and support
Competitive benefits to support their physical, emotional, and financial well-being

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.
We’re devoted to being a diverse and inclusive workplace for everyone.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees.
We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us!
Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.
Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.
Opportunity and Inclusion Each employee brings unique skills, background and opinions.
We see opportunity and inclusion as our platform for innovation and a key component in our success.
Our Values Learn about our four values that represent what we believe.