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About the Role

Vertex Partnership Academies is seeking an organized, proactive Enrollment Support Contractor to provide hands-on operational and family-facing support to the enrollment function. This role increases capacity during critical recruitment, application, and onboarding windows and works closely with the Manager of Enrollment, Engagement & External Affairs to ensure enrollment pipelines move quickly, accurately, and professionally. This is an execution role focused on closing loops, following up, and maintaining clean systems.

Responsibilities

Conduct outbound phone calls, texts, and emails to prospective families.
Follow up with applicants to collect missing documentation and confirm next steps.
Support family communication around application status, deadlines, and enrollment events.
Log all outreach and interactions accurately in enrollment systems.
Support application intake, review, and completeness checks.
Track required enrollment documents (e.g., proof of address, immunization records, IEPs).
Flag issues, missing items, or concerns to the enrollment lead promptly.
Assist with onboarding processes once students are matched or accepted.
Support logistics and execution of recruitment events (open houses, academy tours, information sessions).
Assist with sign-ins, follow-up lists, and post-event outreach.
Help ensure a professional, warm experience for all visiting families.
Maintain accurate, up-to-date enrollment trackers and CRM records.
Run basic reports as requested (application counts, follow-up lists, conversion tracking).
Ensure clean handoffs between recruitment, enrollment, and operations teams.
Support coordination with internal teams (operations, counseling, leadership) as needed.
Assist with time-sensitive tasks during high-volume enrollment periods.
Perform other enrollment-related duties as assigned.

Requirements

Strong organizational skills and attention to detail.
Comfort making phone calls and communicating directly with families.
Ability to manage multiple tasks and follow through independently.
Professional, warm, and clear communication style.
Reliability and responsiveness in a fast-moving environment.
Professional working fluency in Spanish.
Experience in school enrollment, admissions, or family engagement (preferred).
Familiarity with NYC charter enrollment processes (preferred).
Comfort working in spreadsheets, CRMs, or student information systems (preferred).

Skills

Organizational skills
Attention to detail
Phone communication
Direct family communication
Task management
Independent follow-through
Professional communication
Warm communication
Clear communication
Reliability
Responsiveness
Spanish fluency
Spreadsheet proficiency
CRM proficiency
Student information systems proficiency

Location

Bronx, NY

Work Type

Hybrid
Hourly Contractor

Experience Level

Commensurate with experience

Salary/Compensations

$25-$30 per hour

Benefits

Non-benefited

About the Company

Vertex Partnership Academies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment; including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Equal Opportunity

Vertex Partnership Academies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment; including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.