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About the Role

The Associate manages and follows up on outstanding patient balances to maximize collections and reduce aging accounts, using Athenahealth to review claims, patient balances, payment history, and account status. Day-to-day duties include contacting patients by phone, email, text, and mail regarding outstanding balances and payment arrangements; processing patient payments, payment plans, and account adjustments in accordance with company policies; and reviewing Explanation of Benefits (EOBs), patient responsibility amounts, and insurance adjudication details. The Associate also investigates and resolves billing discrepancies, denied claims, and patient account issues, maintains accurate documentation of all collection activities and patient communications within athenahealth, and collaborates with front desk, clinical staff, and outside billing teams to ensure accurate patient billing. In addition, the Associate educates patients on their financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance, and works to meet or exceed monthly collection goals and key performance indicators (KPIs).

Responsibilities

Manage and follow up on outstanding patient balances to maximize collections and reduce aging accounts
Utilize Athenahealth to review claims, patient balances, payment history, and account status
Contact patients via phone, email, text, and mail regarding outstanding balances and payment arrangements
Process patient payments, payment plans, and account adjustments in accordance with company policies
Review Explanation of Benefits (EOBs), patient responsibility amounts, and insurance adjudication details
Investigate and resolve billing discrepancies, denied claims, and patient account issues
Maintain accurate documentation of all collection activities and patient communications within athenahealth
Collaborate with front desk, clinical staff, and outside billing teams to ensure accurate patient billing
Educate patients on their financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance
Meet or exceed monthly collection goals and key performance indicators (KPIs)

Requirements

Minimum 2+ years of medical billing and patient collections experience
Direct experience using Athenahealth billing and practice management software
Strong knowledge of medical billing, coding fundamentals, insurance claims processing
Experience working with Out of Network providers
Proven ability to collect outstanding patient balances while maintaining professionalism and empathy
Strong understanding of EOBs, deductibles, co-insurance, and patient financial responsibility
Excellent communication and customer service skills
High attention to detail and strong organizational skills
Requires a dedicated, private home workspace where protected health information cannot be viewed or overheard by others, with the ability to lock screens and secure sensitive materials in compliance with HIPAA.
Requires reliable high-speed internet and a phone setup adequate for sustained, high-volume patient calls.
Use of company-provided devices and VPN is required; protected health information may not be stored, printed, or transmitted on personal devices or unsecured (public) networks.
Must be reachable and online during scheduled business hours and responsive across phone, email, and messaging.
Must reside in the New York City metropolitan area and be authorized to work in New York, consistent with applicable tax and licensing requirement

Skills

Patient collections and account resolution
Athenahealth proficiency
Problem-solving and critical thinking
Strong verbal and written communication
Time management and prioritization
Customer service excellence

Location

Remote after 3 months of onsite training
Forest Hills

Work Type

Remote
Onsite training

Experience Level

Associate

Salary/Compensations

$27 - $29.00/hr

Benefits

Paid Time Off
401(k) with match
Medical, Dental, and Vision Insurance
Employee Assistance Programs

About the Company

At Viva Eve, we’re redefining women’s healthcare by combining compassion, expertise, and innovation.
Our mission is to create an experience where every woman feels cared for, informed, and empowered.
We live by our core values every day: Take care of each other, Exceed patients’ expectations, Quality in everything we do, Small details are huge, Pay it forward.
If you share our passion for exceptional patient care and want to join a team that brings these values to life, we’d love to meet you.