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About the Role

Reddit is seeking a dynamic leader to scale the Technical Solutions team, which operates at the intersection of Sales, Product, and Engineering. This team is responsible for the technical foundation of campaign delivery, ad signals, issue resolution, and product feedback, ensuring ads products function reliably and support advertiser success.

Responsibilities

• Supervise and mentor a group of technical solutions managers, providing strategic direction, coaching, and fostering professional growth.
• Oversee ads signals enablement, ensuring advertisers successfully integrate key measurement products (pixels and conversions API) and maintain high-quality signals.
• Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation.
• Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth.
• Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges, ensuring adherence to service level targets.
• Facilitate communication between XFN leads, relaying advertiser insights, recurring technical gaps, and operational feedback to shape product development, tooling, and GTM strategies.
• Identify and implement processes and tooling changes to increase team bandwidth, optimize workflows, and scale support models.
• Regularly share strategic themes and metrics with leadership team.

Requirements

• 8+ years experience in a technical support role or similar.
• 3+ years in a people management role leading technical ICs.
• Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and conversions API setups.
• Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets.
• Adept at technical troubleshooting, data analysis, and using debugging/diagnostic tools to solve complex systems and data discrepancies.
• Experience with a data management platform (ex. Hex, Tableau, Looker, Sense).
• Strong cross-functional collaboration skills, with a proven track record of influencing product, engineering, and sales teams.
• Excellent verbal and written communication skills.

Skills

• Technical troubleshooting
• Data analysis
• Debugging/diagnostic tools
• Ad tech ecosystems
• Signal technologies
• Pixel implementation
• Conversions API setups
• AI tools
• Machine learning workflows
• AI-driven solutions
• Data management platforms (Hex, Tableau, Looker, Sense)
• Cross-functional collaboration
• Influencing skills
• Verbal communication
• Written communication

Location

• SF office

Work Type

• In-person
• Hybrid

Experience Level

• 8+ years experience in a technical support role or similar
• 3+ years in a people management role

Education Level

• BA / BS degree

Salary/Compensations

• $180,200—$252,300 USD

Benefits

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave
• Equity in the form of restricted stock units
• Potential for commission

About the Company

• Reddit is a community of communities, built on shared interests, passion, and trust. It is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information.

Equal Opportunity

• Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.
• Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
• If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.