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About the Role
This role supports Client Relationship Managers in managing significant clients, delivering on client requirements, identifying opportunities, and developing innovative client partnerships.
Responsibilities
- Support the CRM in implementing client portfolio growth strategies.
- Assist with internal co-ordination and maintain account plans, trackers, and progress updates.
- Monitor objectives and maintain accurate records of client management activities.
- Ensure accountability across multi-dimensional client relationships.
- Co-ordinate and support day-to-day client team operations.
- Facilitate timely communication between partners and lawyers.
- Manage follow-up on agreed actions.
- Assist in the execution of client growth strategies.
- Support the development of high-quality bids and client-facing materials.
- Compile information and deliver on client reporting requirements.
- Partner with Marketing, Communications, and Events teams to deliver client-facing initiatives.
Requirements
- 3+ years of experience in a professional services environment in a client-facing or business development support role.
- Exposure to client management and relationship building.
- Solid interpersonal skills with the ability to build effective working relationships with business services colleagues.
- Confidence in engaging and communicating with senior stakeholders.
- Developing ability to navigate a partnership environment.
- Experience supporting or co-ordinating tenders, bids, or pitches.
- Project management experience of associated workstreams and deadlines.
- Demonstrated organizational skills with the ability to manage multiple priorities and deadlines.
- Commercial acumen, including the ability to contribute to opportunity identification, pitching, and pricing considerations.
- High attention to detail.
- Proactive, solutions-focused mindset.
- An innovative mindset, curious about AI and emerging technologies.
Skills
- Client management
- Relationship building
- Interpersonal skills
- Communication
- Stakeholder engagement
- Tender support
- Bid support
- Pitch support
- Project management
- Organizational skills
- Commercial acumen
- Attention to detail
- Problem-solving
- AI curiosity
- Emerging technologies curiosity
Location
- Sydney
- Melbourne
Work Type
- Full-time
- Part-time
- Permanent
- Flexible working (Agile60)
Experience Level
- 3+ years
Education Level
- Degree in marketing, commerce, business, or a related discipline, or equivalent experience.
Benefits
- Holistic wellbeing fund
- Home office allowance
About the Company
- Herbert Smith Freehills Kramer is a world-leading global law firm committed to helping clients achieve their goals through exceptional client service and the pursuit of excellence.
- The firm has a global team of over 6,000 professionals across 26 offices, operating as a fully integrated transatlantic and transpacific firm.
- They are recognized leaders in demanding litigation, regulatory work, and complex transactions, with a strong focus on energy, infrastructure, and resources sectors.
- The firm invests in its people, supporting their growth and development to help achieve both personal and firm ambitions.
- They are committed to high performance, collaboration, diversity, and digital innovation, with a client-centered and commercially driven approach.
Equal Opportunity
- Committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives.
- This commitment is seen as essential for success, innovation, and sustained high performance.
- Human, Bold, and Outstanding are core values reflected in their culture and operations.