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About the Role
Join our Customer Support team, where your skills will be valued, your hard work rewarded, and your career has room to grow. With top-tier pay opportunities, performance bonuses, and a clear path for advancement, we’re here to help you reach your fullest potential.
Responsibilities
- Manage all schedule and pricing requests from builder customers.
- Ensure work ticket scheduling and close out processes are executed daily.
- Work closely with branch office managers, accounting, and estimating departments.
- Process work requests from home builders and homeowners via scheduling websites, emails, and phone calls.
- Update work ticket statuses promptly.
- Provide accurate documentation to accounting for billable work.
- Route non-schedule related inquiries to the appropriate person or department.
- Update project records in scheduling software upon submission of project documents or purchase orders.
- Coordinate with Branch Office Managers to ensure the next day's work list and documentation are accurate.
- Add appointments to Google Calendar and upload into NetSuite.
- Identify potential upselling or cross-selling opportunities based on customer needs and proactively present relevant products or services when assisting existing customers.
Requirements
- Experience in a Customer Service or Sales Representative Role.
- Bilingual is a major plus.
- Excellent, friendly, and effective communication skills.
- Passionate about delivering exceptional customer experiences.
- Positive attitude with excitement for helping keep branch teams organized and prepared.
- Basic administrative knowledge.
- Organized with high attention to detail.
- Punctual.
- Ability to manage priorities and workflow in a high-volume company environment.
- Must be able to type 40 WPM.
- Willing to undergo a pre-employment criminal, driving, and drug screen.
Skills
- Customer Service
- Sales
- Communication
- Documentation
- Scheduling
- Upselling
- Cross-selling
- Administrative
- Attention to detail
- Typing (40 WPM)
Location
- HQ
Work Type
- Full Time
Experience Level
- Customer Service or Sales Representative Role
Salary/Compensations
- $18.00 / hour
Benefits
- Competitive Pay with opportunities for commissions and bonuses.
- 8 paid holidays.
- Accrued PTO.
- Work with the latest tools and technology.
- Comprehensive training in electrical skills, customer-focused sales, and leadership development.
- Health, dental, and vision insurance.
- 401(k) with company match.
About the Company
- At In Charge Electric, we’re more than just a workplace—we’re a community of dedicated professionals committed to excellence and growth.
- Our team thrives on a supportive, dynamic culture that values both individual contributions and team success.
- Driven by our core values—Driven to Win, Whatever It Takes, and Details Matter—we pursue excellence in everything we do.