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About the Role

The RN Care Manager provides comprehensive, customized nursing support to assigned physicians and member panels within a primary care setting through a service-first, hospitality-forward approach. This role combines longitudinal care management, care coordination, and direct patient care.

Responsibilities

• Partner with assigned physicians and PCAs to support longitudinal panel management and continuity of care.
• Provide proactive case management for members with complex or chronic conditions.
• Provide direct nursing care during scheduled in-office visits and house calls, including venipuncture, IV therapies, immunizations, and other nursing procedures.
• Triage incoming clinical communications (phone, portal, email/inbox) within scope.
• Manage inbox tasks, including medication reconciliation, refills, prior authorizations, test results, and care coordination tasks.
• Support preventive care tracking and chronic disease management initiatives.
• Coordinate labs, imaging, referrals, and external care transitions.
• Deliver a hospitality-forward experience in every interaction.
• Balance panel management responsibilities with direct patient care.
• Use data and feedback to identify bottlenecks, suggest pragmatic improvements, and participate in continuous improvement efforts.
• Work effectively alongside both human teammates and automated tools or workflows.
• Support operational flexibility and cross-coverage within scope.
• Maintain accurate, complete, and timely documentation in the medical record and related systems.
• Adhere to established clinical policies, documentation standards, privacy requirements, and safety protocols.

Requirements

• Active California RN license
• Current BLS certification
• Minimum of 3 years of RN experience in hospital and/or outpatient settings.
• Demonstrated success in roles that combine clinical coordination, member communication, and workflow reliability.
• Demonstrates hospitality-forward, member-facing service experience.
• Comfortable engaging directly with members and families.
• Alignment with Private Medical values, including compassionate care, a growth mindset, and continual evolution.
• Comfortable working in a hybrid, evolving model of care that emphasizes team-based support, cross-coverage, and use of automation where appropriate.
• Proficiency with Apple/macOS.
• Experience navigating EHR systems; Elation preferred.
• Comfortable using Salesforce and Google Workspace for communication, task management, and documentation.
• Ability to learn and adopt new tools and automated workflows as clinical operations evolve.
• Applies strong clinical judgment, attention to detail, and current standards of practice.
• Maintains proficiency in ambulatory nursing skills, including venipuncture, IV therapy, immunizations, EKGs, and other procedures within scope of practice.
• Consistently provides a genuine welcome, personal recognition, anticipatory support, and warm, professional engagement.
• Adapts schedules, responsibilities, and workflows to meet evolving member and operational needs.
• Thinks beyond one-off tasks; helps build, follow, and improve standardized workflows, checklists, and playbooks.
• Embodies Private Medical values; collaborates constructively with physicians, PCAs, RN leadership, and Operations.
• Uses data and feedback to prioritize work, reduce rework, and surface improvement ideas.
• Works effectively alongside both human teammates and automated tools.
• Communicates clearly and respectfully in verbal and written formats.
• Closes loops reliably.
• Aligns expectations with members, physicians, and colleagues across disciplines and locations.
• Comfortable with evolving care models, pilots, and process changes.
• Approaches change with curiosity and a focus on member experience, team sustainability, and long-term reliability.

Skills

• Phlebotomy
• IV skills
• Ambulatory nursing skills
• Venipuncture
• IV therapy
• Immunizations
• Patient assessment
• Clinical judgment
• Organization
• Written communication
• Verbal communication
• Apple/macOS proficiency
• EHR systems navigation
• Salesforce
• Google Workspace
• EKGs

Location

• San Francisco (Laurel Heights area)

Work Type

• 5/8s traditional business hours
• Hybrid

Experience Level

• 3 years of RN experience
• Experience in primary care, concierge medicine, or case management strongly preferred

Education Level

• Bachelor's degree required
• BSN preferred

Salary/Compensations

• $173,000-$187,000/year based on experience

Benefits

• 401(k) with a match (up to 3% of salary)
• Robust health benefits
• Paid time off
• 10 paid holidays off
• 1 floating holiday

About the Company

• Private Medical has spent the last 20 years creating a new category of concierge medicine — private medicine — by designing a system that honors the relationship between patients, physicians, and each member of the care team.
• Based in California, New York, and Florida, our physician-led teams work in concert with our Gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families.
• Private Medical is, by design, privately held and free from any conflicts of interests.

Equal Opportunity

• At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration.
• It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.