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About the Role

The Senior Business Analyst will work as part of a multi-disciplinary team responsible for digital product definition, design, development, implementation, and delivery. The role is responsible for gathering, reviewing and analysing business intentions, services, processes and information needs to identify and document changes for business solutions and enhancements.

Responsibilities

• Lead and deliver business analysis activities for approved initiatives, translating business needs into clear requirements and practical solutions.
• Analyse processes, services, data and customer insights to identify opportunities for improvements, enhancements and new business solutions.
• Monitor product performance and health, using customer feedback and reporting to provide recommendations that support informed decision-making.
• Build and maintain strong stakeholder relationships, using effective communication, consultation and negotiation to define requirements and drive outcomes.
• Contribute to project/ product delivery activities including requirements gathering, business specifications, change management, user acceptance testing, training and implementation planning.
• Provide clear, plain-language advice on technical concepts and emerging trends, while continuously improving business analysis practices and managing competing priorities.

Requirements

• Business Analysis & Problem Solving – Analyse business needs, processes and data to identify issues, define requirements and recommend practical solutions.
• Stakeholder Engagement & Influencing – Build strong relationships, communicate effectively, negotiate outcomes and manage diverse stakeholder expectations.
• Product / Project Delivery – Support successful delivery of initiatives through planning, requirements gathering, testing, implementation and continuous product improvement.
• Adaptability & Strategic Thinking – Manage competing priorities, respond to changing business demands, embrace new technologies and drive continuous improvement.
• Qualifications in a relevant area or demonstrated relevant professional experience.

Location

• Parramatta

Work Type

• Full-Time

Salary/Compensations

• $133,348 - $146,945

Benefits

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

About the Company

• We do work that really matters
• Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
• Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Equal Opportunity

• Inclusion and Diversity lies at the heart of how we recruit
• We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
• To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.