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About the Role

The Security Officer is responsible for the security and safety measures throughout the property, promoting and maintaining the physical security and safety for Guests, Residents, Employees, Assets, and Reputation 24-hours a day. This role requires skilled problem-solving and high attention to detail, with all interactions handled with sensitivity to meet standards and achieve maximum Residential satisfaction.

Responsibilities

Respond to Resident support needs with timeliness, hospitality, and professionalism.
Display complete knowledge of the fire/life System and emergency response procedures.
Patrol building noting and correcting safety, security, and fire hazards.
Respond with urgency to all emergency conditions and events.
Implement all policies and procedures regarding security and safety.
Project an image of friendliness, professionalism, and willingness to provide personalized services.
Write comprehensive incident reports and conduct thorough investigations.
Maintain report records, assist and follow-up on investigations.
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program.
Provide services addressing residential unit electronic lock problems and basic maintenance.
Monitor Security Operations Center functions including emergency, department phone, CCTV, alarm monitoring, vendor/solicitor/visitor access, and key control.
Complete the daily log and shift checklist, including pass-down information.
Complete related duties and special projects as assigned.
Demonstrate professional communication when utilizing two-way radios and company mobile devices.
Assist Resident Service Attendants/Doorman with responsibilities and duties.
Receive, process, and deliver packages/parcels for residents and building management.

Requirements

At least 1 year of Security experience required, preferably in the Hospitality field.
At least 1 year of Customer Service experience is preferred.
Ability to utilize computer equipment and use email.
Must be able to work with minimal supervision and be pro-active in their approach to problem resolution.
Well-groomed professional appearance and demeanor.
Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion.
Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.

Skills

Troubleshooting and problem-solving skills.
Strong verbal and written communication skills.
Strong customer satisfaction/people skills.
Ability to multi-task in a high volume and demanding environment.
Fluent in English, reading and writing.
Experience with MS Office, Access Control systems, CCTV Systems, etc. is preferred.
Professional communication when utilizing all two-way radios and company issued mobile cell devices.

Location

San Francisco

Work Type

Full-time

Experience Level

1 year of Security experience
1 year of Customer Service experience

Salary/Compensations

$35.80 hourly wage

Benefits

Medical, dental, & vision
401K Retirement plan with matching
New Parental Leave
Paid holidays, vacation, and sick pay
Complimentary accommodations at Four Seasons Hotels & Resorts worldwide
Market-leading pay and benefits
401(k) Retirement Plan
Complimentary Employee Meals
Seasonal “Task Force” opportunities
Employee engagement at all levels
Culinary, retail and wellness experiences at special rates

About the Company

Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect. Team members create amazing experiences for guests through a commitment to luxury with genuine heart, enabled by a world-class employee experience and company culture. The purpose is to create lasting impressions by connecting people and the world around them.
Four Seasons Private Residences at 706 Mission Street is a new stand-alone residence in San Francisco, offering spacious living and distinctive elegance with unique and customizable offerings for residents.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf