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About the Role
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. The Executive Vice President, People Operations & Insights is an enterprise leadership role responsible for the strategic direction, governance, and execution of Mastercard’s global people operations, workforce insights, and people infrastructure. This role partners closely with the Chief People Officer and senior People & Capability (P&C) leadership to ensure scalable, reliable, and insight-driven delivery of core people processes that enable business performance and workforce health. The role operates at the enterprise level with end-to-end accountability for people operations, people data, HR tools, and operational risk management, while harnessing products, platforms, and AI to ensure disciplined execution and a consistently strong employee experience. This role also serves as a key operator across P&C functions, business leaders, and enabling teams to ensure that people processes are efficient, compliant, and aligned with Mastercard’s people strategy, while re-imagining the future at speed and scale. The role reports directly to the Chief People Officer.
Responsibilities
- Own end-to-end operational excellence for the People function, integrating HR technology, shared services, and global service delivery into a seamless, scalable, and employee-centric operating model.
- Set and execute the People Operations technology and AI strategy, driving automation, GenAI, and platform modernization across the employee lifecycle to materially improve efficiency, experience, and speed to value.
- Lead enterprise-grade HR analytics and insights, ensuring strong data foundations, advanced workforce analytics, and AI-enabled decision support that inform business strategy, talent outcomes, and operating priorities.
- Design and scale high-performing service delivery models, including shared services, digital self-service, and AI-assisted employee support, with clear SLAs, continuous improvement, and strong stakeholder accountability.
- Embed automation, AI, and process simplification as default ways of working, systematically reengineering HR processes so humans focus on high-value work while technology handles routine, data-heavy, and transactional tasks.
- Partner closely with CHRO, CIO, Finance, Legal, and Risk leaders to ensure HR technology, data, and AI solutions are secure, compliant, ethical, and aligned to enterprise priorities and governance.
- Build and lead a future-ready People Operations leadership team, combining product mindset, operational rigor, data fluency, and AI literacy to continuously evolve the function at scale.
Requirements
- Extensive experience leading large-scale, global people operations and workforce analytics in a complex, highly matrixed organization.
- Strong executive judgment and ability to operate at enterprise scale with clarity, rigor, and credibility.
- Proven ability to drive operational excellence, governance, and risk management across critical people processes.
- Deep comfort working with data, systems, and insights to inform strategic decisions.
- Strong partnership skills with senior executives, P&C leaders, and cross-functional stakeholders.
- Clear, confident communicator with experience engaging at the executive and board-adjacent level.
- Ability to lead through ambiguity, manage competing priorities, and drive outcomes with discipline and transparency.
Skills
- AI
- GenAI
- HR analytics
- Workforce analytics
- Data foundations
- AI-enabled decision support
- Automation
- Process simplification
- Product mindset
- Operational rigor
- Data fluency
- AI literacy
Location
- 200+ countries and territories worldwide
Work Type
- Full-time
Experience Level
- Executive
Salary/Compensations
- Competitive base salary
- May be eligible for an annual bonus or commissions depending on the role
Benefits
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
- Everyone wants easier ways to pay; we invent them.
- Checkout lines are slow; we speed them along.
- Merchants want more sales; we give them data and insights.
- People need financial access; we connect them.
- Corporate purchasing is complicated; we make it simple.
- Commuters are busy; we speed them on their way.
- Governments need greater efficiencies; we help create them.
- Small businesses are virtual; we give them access to a world of buyers.
- Retailers want to fight fraud; we provide the tools.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.