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About the Role

Global Payments is seeking a bilingual Customer Success Manager to join their retention and growth team in Markham, Ontario. This role is crucial for driving revenue growth, strengthening client loyalty, and elevating the customer experience for merchants. You will own end-to-end relationships, uncover new opportunities, and influence outcomes that shape the future of commerce.

Responsibilities

• Drive revenue growth across your portfolio by identifying and converting cross-sell, upsell and pricing opportunities that increase merchant value.
• Strengthen client retention by building trusted relationships and achieving strong save rates through confident, outcome-focused conversations.
• Take ownership of merchant success by proactively engaging key clients and ensuring long-term satisfaction and loyalty.
• Influence business performance by optimizing pricing strategies and aligning accounts to profitable growth targets.
• Deliver seamless onboarding and expansion by leading new location setups, POS (point of sale) integrations and equipment rollouts.
• Resolve client challenges quickly by owning issues end to end and creating a smooth, one-stop resolution experience.
• Elevate service quality by minimizing escalations and ensuring timely, consistent follow-up that builds confidence and trust.
• Use data and insights to manage your portfolio effectively, strengthen performance visibility and unlock new growth opportunities.

Requirements

• Fluency in French and English, with strong written and verbal communication skills.
• Experience in sales or business-to-business customer service, with a track record of driving results.
• Confidence in negotiation and influencing outcomes that balance client needs and business goals.
• Strong phone-based relationship building skills, with the ability to uncover needs and create value.
• A proactive mindset, using thoughtful questions and insights to identify opportunities and solve problems.
• Excellent time management and organization skills, with the ability to manage multiple priorities effectively.
• Comfort using tools such as Microsoft Word, Excel, Outlook and internal systems to manage your work.

Skills

• Bilingual (French and English)
• Sales
• Business-to-business customer service
• Negotiation
• Influencing
• Relationship building
• Proactive problem-solving
• Time management
• Organization
• Microsoft Office Suite (Word, Excel, Outlook)
• Internal systems management

Location

• Markham, Ontario

Work Type

• Hybrid

Salary/Compensations

• $50,000 - $55,000
• Plus commissions ($7,000-$14,000)

Benefits

• Competitive salary
• Commissions
• Benefits package
• Opportunities to grow skills and build career within a global business
• Access to learning, development and on-the-job experiences
• Supportive, inclusive team environment
• Time to give back through community and charity initiatives
• Global employee assistance programme
• Recognition through a global platform

About the Company

• Global Payments makes it possible for millions of people to move money between buyers and sellers using their payments solutions for credit, debit, prepaid and merchant services.
• Their worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
• They are driven by their passion for success and deliver best-in-class payment technology and software solutions.
• Global Payments and Worldpay recently joined forces.
• Global Payments (NYSE : GPN) empowers simple, fast, secure payments for everyone.
• They have built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.
• Their team of 27,000 experts is dedicated to customer success.
• Headquartered in Atlanta, Georgia, they are a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Equal Opportunity

• Global Payments Inc. is an equal opportunity employer.
• Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
• Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.