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About the Role

Waymo is seeking a Market Operations Lead for the San Francisco Bay Area (SFBA) to own end-to-end commercial operations performance. This role is crucial for ensuring a safe, reliable, and high-quality autonomous ride-hailing service, balancing customer trust with scalability and driving innovation for seamless integration of the Waymo Driver into the Bay Area.

Responsibilities

• Orchestrate daily/weekly market reviews and business-critical stand-ups to align multifunctional teams with performance targets.
• Institutionalize rigorous Corrective and Preventive Action (CAPA) frameworks to address performance gaps.
• Champion the end-to-end execution of market readiness protocols and go/no-go reviews for territory expansion.
• Oversee depot readiness audits and site enablement milestones.
• Optimize fleet flow and turnaround times within depots.
• Drive weekly syncs with Engineering, Product, and Policy to resolve blockers.
• Manage vendor performance against rigorous SLAs.
• Build strong relationships with external partners.
• Monitor real-time supply-demand mismatch and adjust fleet allocation, hours of operation, or geographic zones.
• Oversee local market activations and demand-generation events.
• Develop and implement a comprehensive market strategy focused on growth and profitability.
• Manage departmental budgets and resource allocation.

Requirements

• Bachelor’s or MBA degree plus 10+ years of experience in operations management.
• At least 5 years in a senior leadership role overseeing complex, high-stakes environments.
• Proven ability to develop and execute market strategies.
• Proven ability to drive large-scale performance improvements.
• Proven ability to lead teams through periods of rapid scaling or volatility.
• Demonstrated expertise in overseeing substantial departmental budgets and complex P&Ls.
• Extensive experience managing highly complex multi-vendor operations.
• Superior verbal and written communication skills.
• A track record of making high-stakes, data-driven decisions in fast-paced 24/7 operational environments.

Skills

• Strategic Execution
• Strategic Fiscal Stewardship & P&L Ownership
• Multi-Vendor Operations Management
• Communication Excellence
• Decisive Problem Solving
• AV & Mobility Domain Expertise
• Fleet Operations Scaling
• Stakeholder Mastery
• Diverse Team Leadership & Development
• Lean/Six Sigma Certification
• Crisis Management

Location

• San Francisco Bay Area

Work Type

• Hybrid

Experience Level

• 10+ years of experience in operations management
• 5+ years in a senior leadership role

Education Level

• Bachelor's degree
• MBA degree

Salary/Compensations

• $190,000—$234,000 USD

Benefits

• Discretionary annual bonus program
• Equity incentive plan
• Generous Company benefits program

About the Company

• Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.
• Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes.
• The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
• The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
• Waymo Operations exists to deliver the Waymo Driver to the world.
• We are a global team building and scaling the world's first and leading autonomous fleet and operations platform.
• From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver.
• At Waymo, we are dedicated to building a culture that promotes collaboration and celebration.
• We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.