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About the Role

ZP Better Together is seeking a Customer Experience Team Member to join their growing team. This role focuses on attracting potential customers, resolving issues, and contributing to team efforts by providing excellent customer service.

Responsibilities

• Attracts potential customers by answering product and service questions.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Requirements

• VRS customer service and/or product knowledge are helpful.
• Excellent phone skills.
• Ability to solve customers' problems.
• Strong English writing skills, excellent communicator.
• Cultural awareness of the deaf community and American Sign Language (ASL).
• Listening skills.
• Team player.
• Flexible work hours/days.
• Employees may experience physical demands for extended periods of time, including sitting, standing and walking (95-100%), keyboarding (40-60%), and viewing computer monitor, videophone, and cell phone (40-60%).
• Position may require some travel.

Skills

• Customer service
• Product knowledge
• Phone skills
• Problem-solving
• English writing skills
• Communication
• Cultural awareness of the deaf community
• American Sign Language (ASL)
• Listening skills
• Teamwork
• Flexibility

Experience Level

• Level I

About the Company

• ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities.
• As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers.
• ZP Better Together's vision is to provide high-quality services with innovative products that break down communication barriers for its customers.
• We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.
• We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!

Equal Opportunity

• ZP Better Together is an Equal Opportunity Employer.