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About the Role

DSW is seeking passionate individuals to join their team, fostering a community that values belonging and supports associates in achieving their best. As the company evolves, they are excited to welcome new talent to be part of this journey.

Responsibilities

• Elevate the in-store experience by modeling, supervising, and coaching associates on behaviors that achieve store goals and KPIs.
• Act as a thought partner to the Store Manager in developing and implementing store strategies.
• Deliver financial plans to drive KPI performance weekly, monthly, and quarterly.
• Foster an environment of recognition, reinforcing behaviors that meet customer and business needs.
• Resolve customer and associate feedback with urgency.
• Strategically plan and direct merchandise movement based on customer trends.
• Communicate store-specific merchandise inventory recommendations to leadership.
• Oversee the execution of sales floor standards, maintenance, and operations.
• Partner with the Store Manager to identify top talent and ensure optimal staffing levels.
• Lead by example and hold the team accountable for following all policies and procedures.
• Oversee all inventory-related activities, including freight receipt, product placement, markdowns, and MOOS.
• Oversee all omni activities in-store, including Charge/Send and BOPIS.
• Utilize the Store Visit Assessment to identify opportunities and implement action plans for correction.
• Manage all associate timekeeping activities to meet store labor deliverables, including scheduling, forecasting, labor adjustments, and payroll management.
• Build a diverse team that meets customer experience needs.
• Partner with the Store Manager in resolving associate and leadership relations matters.
• Participate in the Performance Review process by writing and conducting performance reviews for Leads, Supervisors, and Assistant Managers.
• Build strong networking relationships to effectively recruit top talent.
• Create and implement a development strategy that fosters a culture of advanced learning and career development.
• Assume all responsibilities of the store in the absence of a Store Manager.
• Co-facilitate store meetings as needed.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Excellent verbal and written communication skills.
• Ability to move with tempo and hold the team accountable to meet time-bound expectations.
• Proven ability to successfully lead an operationally sound business with minimal oversight.
• Availability to meet business needs, including nights, weekends, holidays, and non-traditional hours.
• Proficient in using technology for customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Ability to spend up to 100% of working time standing or walking.
• Ability to lift up to 50 pounds occasionally to frequently.
• Ability to stoop, kneel, crouch, or crawl frequently.

Skills

• Customer Service
• Communication (Verbal and Written)
• Leadership
• Recruiting
• Coaching
• Team Development
• Motivation
• Performance Management
• Inventory Management
• Omni-channel Operations
• Merchandising
• Sales Floor Standards
• Operations Management
• Timekeeping and Payroll Management
• Technology Proficiency

Location

• In-store

Work Type

• Full-time

Experience Level

• Minimum of 4 years’ retail management experience

Education Level

• Minimum high school graduate or equivalent
• Some college preferred

About the Company

• DSW has a personal relationship with shoes and believes they tell the world who we are, make us feel great, and inspire authenticity.
• DSW is a community with core values that guide decisions, emphasizing inclusion and diverse perspectives.
• DSW strives to support associates in performing their best and helping customers do the same.