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About the Role

The Client Success team ensures clients receive value exceeding their investment by understanding their business priorities, breaking down challenges, and identifying effective solutions. This role involves onboarding clients, demonstrating service value, and encouraging engagement with Gartner products.

Responsibilities

• Drive monthly client touchpoints.
• Support client onboarding and renewals.
• Proactively deliver relevant research tailored to clients' key technology challenges.
• Manage administrative and operational details with high energy.
• Provide timely status updates and practice proactive overcommunication.
• Partner with senior Gartner team members to identify C-level client initiatives and provide solutions.
• Conduct quarterly review calls with clients.
• Send relevant research and information based on client business initiatives and challenges.
• Ensure client satisfaction, retention, operational efficiency, and quality.
• Collaborate with others to overcome challenges in a fast-paced environment.

Requirements

• 2+ years of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Ability to use English at a business or fluent level (speaking, reading & writing).

Skills

• Communication
• Collaboration
• Prioritization
• Critical thinking
• Influencing

Location

• Remote
• Hybrid

Work Type

• Hybrid

Experience Level

• 2+ years relevant professional and/or internship experience

Education Level

• Bachelor's or Master's degree preferred

Benefits

• World-class benefits
• Highly competitive compensation
• Disproportionate rewards for top performers
• Flexibility and support for thriving in a hybrid work environment

About the Company

• Gartner, Inc. (NYSE:IT) guides the leaders who shape the world.
• The company's mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights.
• Founded in 1979, Gartner has grown to 20,000 associates globally, supporting over 13,000 client enterprises in approximately 90 countries and territories.
• Gartner does important, interesting, and substantive work that matters.
• The company hires associates with intellectual curiosity, energy, and drive.
• Gartner offers limitless opportunities for professional and personal growth.
• Gartner hires remarkable people who collaborate and win as a team.
• Gartner is the world authority on AI, guiding clients through their AI journeys and setting the standard for leveraging artificial intelligence.
• Associates have access to unmatched resources, expertise, and technology.
• Gartner is recognized worldwide as a great place to work.

Equal Opportunity

• Gartner provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.
• Gartner seeks to advance the principles of equal employment opportunity.
• Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
• Qualified individuals with a disability or disabled veteran may request a reasonable accommodation if unable or limited in their ability to use or access the Company’s career webpage as a result of their disability.
• Reasonable accommodations may be requested by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.