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About the Role

As a Sales and Service Leader, you will harness your love for beauty and become the leader you are meant to be. You will be a key driver of store success, leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you will help create a high-performing, inclusive environment where everyone thrives. If you are a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.

Responsibilities

Lead and inspire team members to deliver exceptional client service and achieve sales goals.
Drive performance and contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
Coach for growth by providing ongoing feedback and development to elevate team performance.
Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Assist with inventory, visual merchandising, and maintaining store standards.
Foster inclusivity and teamwork to promote a culture of openness where everyone feels empowered.
Uphold Sephora standards, follow company policies, and help create a safe and enjoyable shopping experience.

Requirements

Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
Proven ability to coach and inspire teams to achieve goals.
Strong sales and client service skills.
Excellent communication and interpersonal skills.
Comfortable in a fast-paced and dynamic environment.
Quick learner with ability to absorb and share product knowledge and training.
Physically able to lift and carry up to 50 pounds.
Must meet the required minimum number of weekly shifts/hours.
Be available during peak retail operations (nights, weekends and holidays).
Punctuality and consistent attendance.

Skills

Client service
Sales
Coaching
Team leadership
Product knowledge
Communication
Interpersonal skills

Location

Cheektowaga, NY

Work Type

Full Time
Hourly

Experience Level

2 years of leadership experience

Salary/Compensations

$24.00 - $27.50/hr

Benefits

Comprehensive healthcare and wellbeing benefits based on eligibility

About the Company

Sephora is committed to providing a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility.

Equal Opportunity

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category.
Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.