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About the Role

Employ analytical techniques to solve key business questions and produce statistical reports analyzing internet performance for Government customers.

Responsibilities

• Lead key, cross-functional analytical projects, identifying and bringing together stakeholders/ partners, developing joint analytical approaches, and completing the project.
• Collaborate with internal and external partners, including Data Scientists within the company and across clients, on methodology for reporting ISP performance in specific geographies and explaining data trends and patterns.
• Develop and maintain data pipelines and dashboards to monitor and track trends and changes in customer data.
• Use data to identify opportunities and patterns of interest to Government customers.
• Display deep data wrangling techniques and strong visualization skills to present narratives identifying growth opportunities.

Requirements

• Strong R for production reporting pipelines: tidyverse, multi-file project navigation, debugging across pipeline stages, and package/version management with renv.
• SQL for analytical querying against BigQuery and MariaDB via bigrquery, DBI, and RMariaDB.
• Literate programming and reporting: R Markdown and Quarto rendering to Word, chart/table formatting with ggplot2/flextable/officedown, and reproducible quarterly output.
• Statistical judgment: interpreting confidence intervals, weighted means, trimmed means, and sample size limitations.
• Report writing for a regulatory audience: clear, detailed, defensible prose with consistent terminology, informative tone, and editorial judgment.
• Attention to detail in published outputs: catching mislabelled figures, wrong baselines, numbers that don't sum, and chart axes that obscure trends.
• Data management across multiple systems: BigQuery, GCS, SharePoint/OneDrive, and local R sessions with no automated orchestration.
• Comfortable using AI coding tools (Cursor, Copilot, etc.) as a force-multiplier for pipeline maintenance, debugging, drafting, and routine code changes.
• Experience with broadband measurement, telecom/ISP data, or network performance concepts.
• Spatial data basics in R.
• Awareness of PII and data confidentiality constraints.
• Shiny for small internal tools.

Skills

• R
• tidyverse
• renv
• SQL
• bigrquery
• DBI
• RMariaDB
• R Markdown
• Quarto
• ggplot2
• flextable
• officedown
• Data wrangling
• Data visualization
• AI coding tools
• Shiny

About the Company

• Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own.
• Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.
• ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
• At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
• We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
• These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
• Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
• We work as a team, collaborating with empathy to make really big things happen on a global scale.
• Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.