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About the Role

Giga is revolutionizing customer experience with real-time AI agents for Fortune 500 companies. We are at an inflection point, aiming to become the go-to AI platform for enterprise automation. This role offers the opportunity to make a significant impact within a fast-growing, well-funded company.

Responsibilities

• Translate highly complex enterprise needs into intuitive experiences, including conversational and agentic interfaces.
• Serve as the directly responsible designer for significant product surface areas.
• Lead customer research to inform product strategy.
• Contribute to the evolution of the design system.
• Establish and maintain quality standards in collaboration with design and engineering.
• Mentor other designers (up to 20% of time), participate in hiring, and initiate new projects.
• Influence product prioritization and articulate design decisions with evidence.
• Drive strategy-level design decisions in partnership with the design organization, technical team members, and customers.

Requirements

• Approximately 8+ years of product design experience, with a proven track record on zero-to-one products across multiple industries.
• Demonstrated ability to raise product experience quality while meeting business objectives.
• Experience designing novel interaction experiences that scale across various use cases, personas, and customer lifecycles.
• Strong skills across the full product design spectrum: user research, quantitative insights, complex UX systems, visual design, and creating delightful moments.
• Experience mentoring junior designers in craft, strategy, and execution.
• Excellent collaboration and communication skills to build cross-functional relationships with GTM, engineering, and customers.
• Ability to capture attention and build trust with stakeholders at all levels, including leadership.
• A positive and optimistic attitude, especially under pressure.
• Experience designing AI-native products, including shipping experiences with models, agents, or generative UX.
• Fluency with AI tooling in personal workflow, such as prompt-driven design and AI-assisted research synthesis.
• A technical inclination, such as design engineering, high-fidelity prototyping in code, or front-end experience (React or similar).
• Ability to communicate effectively with technical stakeholders.

Skills

• Product Design
• UX Systems Design
• Visual Design
• User Research
• Quantitative Product Insights
• Conversational Interfaces
• Agentic Interfaces
• Design Systems
• Mentoring
• Collaboration
• Communication
• AI-native Product Design
• Prompt-driven Design
• AI-assisted Prototyping
• AI-assisted Research Synthesis
• Design Engineering
• High-fidelity Prototyping
• Front-end Development (React or similar)

Location

• Remote

Work Type

• Full-time

Experience Level

• Staff
• 8+ years

Salary/Compensations

• Competitive base + bonus + equity

Benefits

• Catered lunch daily
• Dinner stipend
• $500/month wellness & commuter benefit (gym, fitness classes, mental health)
• 401(k) plan
• Medical, dental, and vision coverage

About the Company

• Giga is revolutionizing customer experience with real-time AI agents, working with Fortune 500 companies.
• We are building the next generation of customer experience, focusing on AI agents that understand emotion, resolve issues instantly, and scale globally.
• Industry leaders trust Giga for complex support and operations across voice, chat, and email in regulated environments.
• Our ambition is to become the go-to AI platform for all enterprise automation, powered by voice superintelligence.
• We have found commercial success and are poised for significant growth.
• The work impacts millions daily, offering autonomy and the chance to build a generational company.
• Giga has raised $61M in Series A funding.
• Our agents improve with every interaction, automatically expanding their capabilities.
• We handle millions of calls monthly for Fortune 100 companies with high resolution rates.
• Our technology offers sub-500ms multi-party orchestration and emotional intelligence.
• We are targeting a massive market in customer support automation, expanding into healthcare and finance.
• The team is world-class, founded by Forbes 30 Under 30 honorees and backed by Redpoint and YC.

Equal Opportunity

• Giga is an equal opportunity employer.
• We are committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.