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About the Role

The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, ensuring the facility meets high cleanliness standards and consistently delivers operational excellence. This role is accountable for building customer relationships, presenting a structured sales process, and managing customer accounts.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure highest standards of cleanliness through continuous maintenance of the site, including office, and interior/exterior of storage building and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Protect company culture by establishing and maintaining professional relationships with all Extra Space employees.
• Perform additional duties as assigned.

Requirements

• 1+ year of customer-facing work experience.
• Sales experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle (except in New York City and Brooklyn).
• High School diploma or GED required; college education is a plus.
• Ability to perform indoor and outdoor job responsibilities with varying physical demands and exposure to seasonal weather conditions.
• Ability to regularly stand, walk, climb stairs, bend, sit, and lift.
• Ability to regularly lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Skills

• Customer relationship building
• Sales process management
• Customer account management
• Communication

Location

• Multiple stores in the district

Work Type

• Day shift only
• Full-time

Experience Level

• 1+ year of experience

Education Level

• High School diploma or GED
• College education is a plus

Salary/Compensations

• $19.75-$21.00 Hourly

Benefits

• Daytime hours with potential for Sundays off
• Growth opportunities
• Competitive starting pay
• Paid Time Off
• Generous 401(k) match
• Affordable medical benefit options
• Up to $1k annual Health Savings Account employer contribution
• EXTRA Healthy Wellness Program
• BenefitHub discounts

About the Company

• Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide.
• Extra Space Storage is the largest operator of self-storage facilities and the largest third-party self-storage management company.
• Founded in 1977, grown to include more than 4,000 locations across the country from headquarters in Salt Lake City, UT.
• Believes the world is a better place when people love what they do.
• Redefining the self-storage industry.

Equal Opportunity

• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.