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About the Role

The Concierge is the primary point of contact for residents and guests, responsible for delivering a professional, responsive, and hospitality-driven experience while supporting daily property operations. This role involves building strong resident relationships, anticipating needs, and ensuring consistent, discreet, and caring service delivery within a structured residential model, collaborating with property management and service teams.

Responsibilities

Act as the first point of contact for residents and guests, providing a warm, professional, and welcoming presence.
Respond promptly and effectively to resident inquiries, requests, concerns, and complaints across all channels.
Deliver service in alignment with company standards, demonstrating professionalism, discretion, and attention to detail.
Maintain awareness of resident preferences to support a personalized experience.
Support resident communications by directing requests to appropriate teams and ensuring follow-up.
Coordinate and support resident service requests related to daily living.
Maintain strong knowledge of the local neighborhood, amenities, and services.
Assist with coordinating community initiatives and resident engagement activities.
Support parcel management, delivery handling, and resident notifications.
Coordinate and support resident move-ins and move-outs.
Liaise with maintenance, property management, and service teams to ensure timely resolution of operational issues.
Maintain accurate logs for resident interactions, deliveries, access control, and service requests.
Support the use and accuracy of property management systems and resident communication platforms.
Serve as a secure and controlled point of access to the building.
Monitor building systems, including CCTV and access control, and report irregularities.
Support key and fob management processes.
Maintain vigilance of the property and escalate safety, security, or operational concerns.
Ensure compliance with Health & Safety procedures and reporting requirements.
Present a polished, professional appearance in accordance with company standards and uniform guidelines.
Maintain a calm, composed, and service-oriented demeanor.
Uphold the organization’s values, service standards, and commitment to resident experience.
Protect resident privacy and confidentiality at all times.

Requirements

Flexible availability required, including day, overnight, evenings, weekends, holidays, and rotating shifts.
Minimum 2 years of experience in hospitality, customer service, or multi-residential environments.
Strong interpersonal and communication skills with the ability to build positive relationships.
Professional, dependable, and highly organized with strong attention to detail.
Ability to multitask and prioritize effectively in a fast-paced environment.
High level of discretion and sound judgment.
Comfortable using technology, including Microsoft Office and property management systems.
Experience in residential, hotel, or luxury service environments is preferred.
Familiarity with resident apps, parcel systems, and property management platforms (e.g., Yardi) is preferred.
Knowledge of the local area, services, and amenities is preferred.

Skills

Interpersonal skills
Communication skills
Customer service
Organization
Attention to detail
Multitasking
Prioritization
Discretion
Judgment
Technology proficiency
Microsoft Office
Property management systems

Location

Toronto

Work Type

Full-time

Experience Level

Minimum 2 years of experience

Salary/Compensations

$43,890.00 - $65,830.00

Benefits

Attractive benefits and wellness package
Incentive opportunity of 7%

About the Company

Founded in 1988, Tricon is a preeminent rental housing provider in North America, headquartered in Toronto.
Tricon was an early entrant into Toronto's purpose-built rental apartment sector, developing a high-quality multi-family portfolio.
Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.
Tricon properties are located in prime downtown Toronto locations, characterized by design excellence, resort-quality amenities, exceptional customer service, and lifestyle programming.
Tricon is an owner, operator, and developer of single-family rental homes in the U.S. and multi-family apartments in Canada.
Tricon's commitment to enriching lives underpins its culture and business philosophy.
Tricon provides high-quality rental housing through a technology-enabled operating platform and dedicated on-the-ground teams.
Tricon's development programs are delivering thousands of new rental homes and apartments to address housing supply shortages.

Equal Opportunity

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.
We aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process.
If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com.