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About the Role

As a Represented Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will assess coverage, liability, and damages while providing exceptional customer service. Communication will take place through various channels, and you will engage in negotiation processes to reach fair and timely injury settlements.

Responsibilities

Investigate automobile accidents involving single or multiple vehicles.
Assess coverage, liability, and damages.
Provide exceptional customer service.
Communicate with customers and attorneys via voice calls, email, and text messages.
Engage in negotiation processes to reach fair and timely injury settlements.
Handle a high-volume of pending cases.
Perform detailed reviews of damage and interpret policies to determine coverage.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants.
Utilize multiple tools to get the job done in a fast-paced environment.
Execute policies according to agreements and maintain clear records in a claims system.
Ensure timely and accurate documentation is completed.

Requirements

Prior represented third-party casualty claim handling experience is required.
SC, NC, or AL claims experience highly preferred.
FL, GA, NV, TX, CA claims experience also preferred.
2-5 years of moderate/complex Bodily Injury claim handling experience is preferred.
Prior litigation claims experience a plus.
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
Ability to work independently and remotely, while managing time efficiently.
Proficient knowledge of insurance policies, coverage, and liability determination and state regulations.
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Knowledge of innovative tools and platforms for effective claims evaluation.
Proficient in Microsoft Office Suite a plus.
Must reside in the Eastern or Central Time Zones.
Not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico.
Must have a dedicated, private workspace free from distractions.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Skills

Business Communications
Critical Thinking
Demand Management
Fraud Investigations
Information Collection
Problem Solving
Time Management

Location

Remote

Work Type

Remote
Full-time

Experience Level

2-5 years

Salary/Compensations

53,500.00 - 84,625.00 annually

Benefits

Time off
Healthcare
Retirement
Competitive pay
Support for continuous development and career advancement
Flexibility in scheduling
Time off policy that helps support work/life balance
Initial and ongoing training
401K/pension
Education reimbursement
Programs to help balance work with the rest of your life
Monthly connectivity reimbursement
Comprehensive technology setup (laptop, monitors, headset, keyboard, and mouse)

About the Company

Allstate has been innovating for more than 90 years to meet customers' evolving needs.
Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.
Allstaters are dedicated to serving clients, customers, and communities.
Allstate offers an environment that fosters innovative thinking.

Equal Opportunity

It is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.