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About the Role

Privy is seeking a motivated Account Manager to join their GTM team. This role involves owning a portfolio of 20-30 customer relationships, driving them to production, deepening product adoption across Privy and Stripe's suite, and expanding their usage over time. You will act as the liaison between customers and internal teams, focusing on customer activation and making Privy a ubiquitous part of their technology stack.

Responsibilities

Own the customer journey from signed contract to production launch, driving urgency and removing blockers for quick and successful go-lives.
Expand customer usage of Privy and Bridge/Stripe products by identifying and driving adoption of natural next integrations.
Manage and deepen relationships with 20-30 high-potential accounts through regular engagement and proactive outreach.
Lead contract renewals and commercial negotiations to ensure high net retention, proactively identifying and addressing churn risks.
Drive pricing conversations and close expansion deals when adoption creates commercial opportunities.
Partner with sales to ensure a seamless transition from closed deal to active customer, owning the post-sale relationship.
Serve as the internal voice of the customer, synthesizing feedback, quarterbacking feature requests, and contributing to product roadmap prioritization.
Deliver regular portfolio health metrics, including go-live rates, product adoption breadth, and usage trends, to inform GTM strategy.

Requirements

3+ years in account management, customer success, or a solutions/implementation role, preferably in developer tools, fintech, crypto, or infrastructure.
Proven track record of driving customers to activation, go-live, or adoption milestones.
Strong relationship-building skills with both technical and business stakeholders.
Comfortable with commercial discussions, including renewals, pricing, and upsell positioning.
Excellent written and verbal communication skills, with the ability to present credibly to enterprise clients.
A product-curious mindset, with a desire to understand how products function.
Ability to manage and context-switch across 20-30 accounts effectively.

Skills

Account Management
Customer Success
Solutions Implementation
Developer Tools
Fintech
Crypto
Infrastructure
Relationship Building
Commercial Acumen
Communication
Product Curiosity
Cross-functional Collaboration
Customer Advocacy
Reporting
Technical Curiosity

Location

Remote

Work Type

Full-time

Experience Level

3+ years

About the Company

Stripe's mission is to make privacy and user ownership the default online by building simple, flexible APIs and tools for developers.
Privy focuses on the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products.
Privy aims to solve complex technical problems while leveraging Stripe's distribution to reach a wide range of customers.