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About the Role

Serve as the first level of support for TechOPs, combining responsibilities from IT Support Analyst and foundational System Administrator roles. This position is responsible for providing front-line technical support, managing user access, maintaining AV systems, and supporting workstation setup and imaging to ensure smooth operation of end-user systems and contribute to the reliability and security of the organization’s IT infrastructure.

Responsibilities

Document and track all service requests from receipt through resolution.
Unpack, configure, deploy, maintain, and repair computers, printers, and other hardware and software.
Perform workstation setup, imaging, and deployment for new and existing users.
Install, configure, and maintain audiovisual equipment including projectors, displays, microphones, speakers, and video conferencing systems.
Manage user accounts in Active Directory, Exchange, and other enterprise systems.
Conduct regular inspections and preventative maintenance on AV and workstation equipment.
Collaborate with other IT teams to escalate and resolve complex technical issues.
Serve as the primary contact for front-line phone support and service requests reported to the Help Desk.
Provide technical support and troubleshooting assistance for AV systems during meetings and live events.
Develop and maintain documentation for installation procedures and support processes.
Train end users and junior staff on software applications and IT procedures.
Participate in rotating on-call support and provide extended hours support as needed.
Travel occasionally to support offsite meetings and conferences.

Requirements

High school diploma; Bachelor’s degree preferred.
2+ years of experience in IT support and AV systems.
Experience with Active Directory, Exchange, and Office 365.
Certification in AV or IT support (e.g., CTS, CompTIA A+) preferred.
Knowledge of AV technology and tools.
Familiarity with AD, Exchange, and access management protocols.
Strong skills in troubleshooting and problem-solving.
Excellent communication and customer service orientation.
Ability to manage multiple tasks and prioritize effectively.
Capacity to adapt to evolving technologies and industry trends.
Ability to lift and carry equipment up to 30lbs.
Ability and willingness to travel occasionally.
Ability to be available for after-hour support when required.
Background check required for job offer.

Skills

IT Support
AV Systems
Active Directory
Exchange
Office 365
Troubleshooting
Problem-solving
Communication
Customer Service
Task Management
Adaptability

Location

Remote
Hybrid

Work Type

Remote
Hybrid

Experience Level

2+ years of experience

Education Level

High school diploma
Bachelor’s degree preferred
Certification in AV or IT support preferred

Salary/Compensations

Salary commensurate with experience.

Benefits

Competitive pay
Rich benefit offerings
2:1 match of retirement contributions up to 5% after one year
Onsite daycare
Onsite gym
Wellness program
Tuition reimbursement
Remote and hybrid work options for certain roles
Flexible schedules

About the Company

Established in 1949, TASB has grown alongside Texas to meet the evolving needs of the school boards it serves.
500 employees work together to promote educational excellence for Texas public schoolchildren.
TASB offers high-quality services that help 1,023 school districts operate more efficiently and effectively in serving more than 5.5 million public school students statewide.
The TASB team is adaptable and responsive to the needs of our members.
The Texas Association of School Boards promotes educational excellence for Texas schoolchildren through the advancement of good governance, valuable learning experience for school leaders, and public school advocacy.
We also provide high-quality services and programs to school districts – helping them operate more efficiently and effectively.

Equal Opportunity

The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law: race, color, national origin, religion, sex (including in relation to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.