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Responsibilities

• Adhere to all written mandatory standards of operations, policies, procedures, manuals, memos, and oral instructions.
• Convey rate and package information within approved limits to maximize resort revenues.
• Maintain a clean and organized workspace.
• Utilize professional telephone etiquette for service industry interactions.
• Complete various correspondences as needed.
• Engage in continuous training with property management and amenities reservation systems.
• Collaborate with the Yield Committee to establish and implement pricing, yield, and selling strategies.
• Actively participate in all pricing decisions for transient, group, and wholesale segments.
• Build all rate plans and seasons in spreadsheets for approval and in the Property Management System.
• Formulate transient and group inventory restrictions and pricing strategies for all distribution channels to maximize revenue.
• Ensure rate parity across all channels and market segments.
• Generate and distribute daily, weekly, monthly, and quarterly revenue management reports.
• Analyze end-of-month reports and compile revenue management recaps for the committee.
• Prepare quarterly presentations or reports for the Yield Committee on progress toward budgeted goals.
• Optimize RevPar by analyzing/forecasting demand and establishing effective selling and oversell strategies.
• Establish goals to achieve or exceed forecasts for room revenue, occupancy, ADR, and RevPar.
• Assist in preparing weekly Revenue Strategy Meetings, including agenda, critiques, tracking, competitive analysis, and future strategy recommendations.
• Ensure No Show and Late Cancellations are charged and processed.
• Attend Group Sales and Coordination meetings to discuss group pick-up and leads.
• Assist in managing hotel distribution channels.
• Assist in managing hotel property management system yield program.
• Assist Group Sales Managers with reviewing prospect business against pattern requirements, meeting space to room ratios, and ADR requirements.
• Identify soft spots and communicate to the Revenue Management Committee to develop slow period initiatives.
• Adjust rates and hotel inventory based on room demand, reservations, historical data, forecasting, and competitive rate analysis.
• Conduct ongoing competitor price/product analysis to ensure proper rate positioning.
• Identify and address business process and execution short-falls.
• Develop processes to identify pricing errors, make pricing changes, and predict the impact of pricing/discounting decisions.
• Analyze and recommend the most responsive market segments for discounts and promotions.
• Assist the Director of Revenue Management in preparing the Monthly Forecast, yearly Budget, and Marketing Plan.
• Represent Horseshoe Bay Resort professionally to clients and potential clients.
• Maintain proper lines of communication with all departments.
• Develop working knowledge of all departments, the Resort, and its amenities.
• Develop working knowledge of the competition.

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical interference.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to understand departmental budget and work within those guidelines.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Skills

• Property management system
• Amenities reservation systems
• Yield management
• Pricing strategies
• Forecasting
• Competitive analysis
• Data analysis
• Microsoft Excel

Experience Level

• Three to six months related experience and/or training
• Equivalent combination of education and experience

Education Level

• One-year certificate from college or technical school

About the Company

• Horseshoe Bay Resort