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About the Role

Product Specialists will professionally and courteously assist customers with vehicle technology questions via email, phone, and in person to ensure owners maximize their vehicle's potential.

Responsibilities

• Professionally and courteously assist customers with vehicle technology questions via email, phone, and in person.
• Ensure owners get the most out of their vehicles.
• Accurately manage inquiries and update customer files using MS Office Suite and CRM/lead management tools.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Commitment to ensuring a world-class car-buying experience.
• Provide an unparalleled level of expertise to help customers find the vehicle they're looking for.
• Comprehensive knowledge of available products and services.
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Understand and use MS Office Suite and any other CRM and lead management tools.
• Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means.
• Ability to demonstrate the features, benefits, and value of vehicles using print, digital, and in-person communication.
• Ability to vary communication style to the needs of the customer.
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations.
• Computer proficiency.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and carry out assignments to completion within parameters.
• Ability to interact well with others.
• Light Work: lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
• Walking or standing for prolonged periods.
• Ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
• Ability to hear and talk.
• Ability to perform repetitive motion.
• May encounter heat and cold when demonstrating vehicles.
• May work in both covered (showroom) and outdoor areas.
• Some positions may require a valid driver's license and good driving record.

Skills

• MS Office Suite
• CRM tools
• Lead management tools
• Communication
• Interpersonal skills
• Organizational skills
• Customer service

Location

• North Scottsdale

Work Type

• Full-time
• Onsite

Experience Level

• 1-2 years related experience
• 1-3 years related experience

Education Level

• High School Diploma or equivalent
• Associate's degree (A. A.) or equivalent

Benefits

• Health care options (medical, dental and vision)
• 401k savings and retirement plan with company match

About the Company

• Mercedes-Benz North Scottsdale is a Penske Automotive Group dealership.
• Penske Automotive Group (PAG) strives to create a positive and challenging workplace that promotes excellence and achievement.
• PAG is a Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• PAG was named to Glassdoor's Best Places to Work.
• PAG has a values-driven culture built on integrity, professionalism, excellence, and teamwork.

Equal Opportunity

• Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.