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About the Role

The Senior Manager, Retail Technology leads the design, delivery, and support of software systems and infrastructure powering retail operations, including e-commerce, POS, inventory management, and store applications. This role guides technical direction for engineering teams, ensuring system reliability and scalability, and collaborates with Product, Merchandising, Store Operations, and Architecture.

Responsibilities

• Lead and grow a blended team of approximately 5 FTEs and 15+ contractors across retail application domains.
• Own the technical roadmap for assigned retail applications, balancing feature delivery, modernization, and technical debt reduction.
• Drive engineering practices such as code quality, CI/CD, automated testing, observability, and incident response.
• Partner with Product Management to translate business requirements into scalable technical solutions.
• Coordinate with Architecture/Platform teams on integration patterns, API standards, and cloud infrastructure.
• Manage staffing-partner and SaaS vendor relationships, including contractor sourcing, SOW oversight, and performance management.
• Ensure application performance and availability during high-traffic retail events.
• Own capacity planning, budget input, and staffing strategy for the team.
• Establish and monitor SLAs/KPIs for uptime, deployment frequency, defect rates, and lead time to production.
• Champion security and compliance requirements for retail systems, including PCI-DSS and data privacy.
• Participate in on-call/escalation leadership for production incidents affecting retail operations.
• Drive strategic initiatives including introducing a modern POS solution, integrating new store capabilities, and supporting in-store payment infrastructure.

Requirements

• Bachelor's degree or equivalent experience in Computer Science, Engineering, Information Systems, or Business.
• Minimum of 6 years of experience.
• 3 years of experience in a managerial role.
• Proven experience delivering retail, e-commerce, or omnichannel applications at scale.
• Strong background in modern software architecture: microservices, APIs/integration patterns, cloud-native design (Azure).
• Experience managing engineering teams through the full SDLC.
• Familiarity with retail-specific systems such as POS, OMS, WMS, inventory management, or payment processing.
• Track record of managing production systems with high availability requirements, including incident response and root-cause analysis.
• Strong stakeholder management skills, able to translate between technical and business audiences.
• Experience with Agile/Scrum delivery models.
• Demonstrated experience managing blended teams of FTEs and contractors/staff-augmentation resources at scale (10+ contractors).
• Experience with Microsoft/Azure ecosystem: Azure DevOps, Entra ID, Azure Key Vault, Azure Files, or similar Azure-native services.
• Experience with retail peak-season readiness planning.
• Exposure to PCI-DSS compliance requirements for payment-processing systems.
• Experience with legacy system modernization or platform migrations in a retail environment.
• Familiarity with observability/monitoring tooling (Dynatrace, Splunk, Azure Monitor, or similar).
• Experience partnering with central architecture/platform teams to align enterprise standards.

Skills

• Retail technology
• E-commerce
• Point-of-Sale (POS)
• Inventory management
• Omnichannel fulfillment
• Store-facing applications
• Software systems design
• Infrastructure support
• Technical direction
• System reliability
• Scalability
• Microservices
• APIs/integration patterns
• Cloud-native design (Azure)
• SDLC management
• Agile/Scrum
• Stakeholder management
• Budget management
• Capacity planning
• SLA/KPI monitoring
• Security and compliance (PCI-DSS)
• Incident response
• Root-cause analysis
• Payment processing
• Azure DevOps
• Entra ID
• Azure Key Vault
• Azure Files
• Observability/monitoring tooling

Location

• Boca Raton, FL 33496
• Austin, TX 78729

Work Type

• 4 days onsite

Experience Level

• Senior
• Managerial

Education Level

• Bachelor's degree or equivalent experience

Benefits

• Competitive salaries
• 401(k)
• Incentive program

About the Company

• The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence.
• The company has world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Equal Opportunity

• The company is committed to providing equal employment opportunities in all employment practices.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
• We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.