Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a My Wireless Retail Sales Manager, your ability to coach and develop your team members into successful Retail Sales Associates with focus on providing a best-in-class customer service experience and commitment in building loyal a client base, will determine your success in this role. Your day-to-day will include training and leading a team to deliver an extraordinary customer experience that will exceed sales targets.

Responsibilities

Supervise the daily operation of a location including hiring, scheduling, developing, and coaching a team to ensure consistently great customer experience, strong sales results, and quality store operations.
Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
Maintain location staffing through employee retention, recruiting and team member training and development.
Build a steady client base by ethical and customer-centric business practices.
Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
Uphold the stability and reputation of the location by complying with legal requirements.
Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Requirements

Must be at minimum 18 years of age, legally able to be employed in US and have a High School diploma or equivalent.
1 year management experience in a similar field (Required), preferably in the Wireless Industry.
1 year retail or customer-facing sales experience (Required).
Ability to work flexible hours including evenings, weekends, and holidays (Required).
Demonstrated ability to meet performance and operation standards (Required).
Ability to motivate, lead, and coach to results (Required).
Strong organizational skills and attention to detail (Required).
Highly effective communication and interpersonal skills (Required).
Bachelor’s degree (Preferred).
Retail or customer-facing sales experience in the telecommunications industry (Preferred).
Experience prospecting through outbound calls (Preferred).

Skills

Coaching
Team Development
Customer Service
Sales
Hiring
Scheduling
Training
Recruiting
Business Development
Inventory Management
Merchandising
Operations Management
Communication
Interpersonal Skills
Organizational Skills
Attention to Detail

Location

Austin, TX

Work Type

Full Time
Onsite

Experience Level

1 year management experience
1 year retail or customer-facing sales experience

Education Level

High School diploma or equivalent
Bachelor’s degree (Preferred)

Salary/Compensations

$39,900.00 - $64,900.00 Base+Commission/year

Benefits

Strong Base Pay and a commission and bonus schedule
Ongoing paid training
Exciting career paths and growth potential
Uncapped commission program when meeting or exceeding sales goals
Medical, Dental and Vision coverage
Life Insurance
401(K) Retirement Program
Paid Vacation Time
Total Pet Plan and Pet Insurance
Employee Assistance Program
Discounts off our latest devices and AT&T service plans
Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment
Exclusive sales contests and incentives for hitting key AT&T initiatives

About the Company

My Wireless, is a fast growing AT&T Authorized National Retailer, with more than 240 locations throughout the US and Puerto Rico.
At My Wireless, our mission is to inspire team members through journeys that instill knowledge, habits, and skills to connect with our customers to realize goals and aspirations, one milestone at a time.
We maintain a very fun and rewarding training program for our staff to ensure that we develop each team member to be promotion ready so we can continue our explosive company growth.

Equal Opportunity

My Wireless is an equal opportunity employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state, and local laws.