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About the Role

The Catering/Conference Services Manager is responsible for coordinating meetings, conventions, and special events, as well as selling hotel event spaces, food, and beverage services to maximize revenue and profit. This role acts as the primary liaison between clients and the hotel operations team to ensure successful event execution. The ideal candidate is guest-focused with superior organizational and communication skills.

Responsibilities

Detail and service all assigned bookings with group rooms and/or event space.
Ensure room blocks and event spaces are managed and maintained according to Sonesta guidelines.
Conduct functions and audits to ensure smooth operation and servicing of groups and events.
Prepare and distribute Banquet Event Orders (BEOs) accurately and timely.
Attend daily BEO meetings.
Assist clients in menu planning, food and beverage coordination, table arrangements, decorations, and room set-up.
Check function/event room set ups prior to client arrival to ensure agreement with client requirements and hotel standards.
Coordinate and/or lead meetings such as pace review, resume meetings, and pre-cons.
Coordinate functions and activities with other department heads.
Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
Prospect, solicit, negotiate, and book new and repeat business to achieve budgeted revenue goals.
Establish client base through direct selling to secure business for the hotel.
Maintain the Sonesta CRM with accurate and up-to-date information.
Achieve personal and team goals.
Negotiate guest room rates, meeting room rental, function space, food and beverage prices, and hotel services.
Accurately produce and/or review sales contracts, addendums, rate agreements, and banquet/catering event orders.
Monitor and handle inquiry calls and provide client proposals.
Attend weekly sales, revenue, and department meetings.
Assist with budget and forecast, and complete special projects.
Maintain high standards of personal appearance and grooming.
Perform other job-related duties as assigned.
Maintain client files and update information daily.
Review daily postings of charges to master accounts and resolve discrepancies.
Review final bill prior to presenting to client.
Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
Utilize and collaborate with resources across different departments and corporate office.
Lead by example and operate with integrity and respect.
Inspire coworkers to embrace and demonstrate Sonesta’s core values and guest service standards.

Requirements

High school degree or equivalent required.
College course work in a related field preferred.
1-2 years hotel experience required.
Experience in sales and/or front desk is a plus.
Proficiency in Salesforce FDC and/or Opera is a plus.
Intermediary knowledge of MS Outlook and Words is required.
Proficiency in English reading and writing is a must.
Bilingual or multi-lingual skills are a plus.
Must be able to work in a fast-paced environment.
Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts.
Ten to twelve hour shifts sometimes required.

Skills

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize and organize work assignments.
Knowledge of hotel and hospitality industry.

Location

NYC Metro area

Work Type

In-person
Hybrid

Experience Level

1-2 years hotel experience

Education Level

High school degree or equivalent
College course work in related field preferred

Salary/Compensations

Hourly Compensation Rate: $28.34 - $33.65
Eligible to participate in the Sales Incentive Plan

Benefits

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

About the Company

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Sonesta Hotels is the 8th largest hospitality company in the United States, with 1,200 hotels both domestically and abroad.
The company is on a serious expansion path, and we are a great fit for candidates who are seeking opportunities to grow within the hotel industry.

Equal Opportunity

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.