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About the Role

As an Account Manager at Sensor Tower, you will leverage the company's platform insights and your mobile industry knowledge to consult Enterprise clients on competitive research and key business decisions. This role offers an opportunity to become an expert in the mobile industry and work with top executives.

Responsibilities

• Manage and grow the portfolio of Direct Brand businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
• Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction.
• Identify opportunities for account growth and partner with the Sales team to drive expansion.
• Consult clients on how to best utilize Sensor Tower’s data and insights to drive strategic decisions and optimize their mobile app strategies.
• Deliver product education, onboarding, and ongoing training to ensure clients are maximizing the value of the platform.
• Build and maintain strong relationships with key stakeholders, from analysts to C-level executives.
• Provide client feedback to internal teams to help shape product development and innovation.
• Stay up to date with trends in the mobile app ecosystem and bring valuable market insights to client conversations.
• Represent Sensor Tower at industry events, webinars, and client meetings as a trusted expert in mobile market intelligence.

Requirements

• 2-5 years of experience in SaaS, mobile gaming, and/or ad-tech companies in a Business Development/Account Management/Account Executive role with a strong understanding of the mobile app ecosystem.
• Ability to identify product penetration, renewal and upsell opportunities within the managed customer base.
• Experience creating, managing and implementing Quarterly Business Reviews.
• Ability to have c-level discussions with customers and work on strategizing their use cases with our platform.
• Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical.
• Facilitate timely responses to queries or discrepancies.
• Self-starting attitude, great written and verbal communication skills, and attention to detail.
• An insatiable thirst for knowledge + learning, intellectually curious self-starter with a knack for problem-solving.

Skills

• Strong communication skills
• Self-drive
• Entrepreneurial spirit
• Strong proficiency with spreadsheet technologies (MS Excel, Google Spreadsheet)
• Salesforce (particularly working with the ‘opportunity’ object)

Location

• EMEA

Work Type

• Remote

Experience Level

• 2-5 years

About the Company

• Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming.
• Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods, finance, and investment.
• At Sensor Tower, we empower the world’s leading mobile and digital brands with the competitive intelligence they need to win.
• We are the leading solution for mobile and digital marketers, app developers, and industry analysts who demand superior competitive insights into the mobile and digital advertising market economy.
• We serve independent and Fortune 500 customers alike, spanning the mobile games, agency, travel & hospitality, music, finance, and broadcast entertainment markets.
• Our insights are cited by the world’s leading news and finance publications, including the Wall Street Journal, The New York Times, Forbes, Fortune, Bloomberg, CNBC, The Washington Post, and Reuters.

Equal Opportunity

• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.