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About the Role
The Student Services Coordinator is responsible for providing guidance and support to international students throughout their time at KI, helping to create a friendly and inviting English-speaking environment.
Responsibilities
- Serve as a Designated School Official (DSO), updating SEVIS and advising students on immigration status.
- Assist in maintaining school compliance with state, national, and organizational standards.
- Advise students on KI courses and products, collect lead information, and participate in conversion efforts.
- Engage in domestic marketing activities, including community outreach, phone calls, etc.
- Plan and execute daily, weekly, and monthly activities, creating a monthly activities calendar.
- Recruit, procure, and place students in housing options.
- Deliver outstanding hands-on student service.
- Liaise with the national Customer Service team regarding course adjustments and adherence to QRF and CF processes.
- Manage cash transactions, including booking deposits and payments.
- Recruit and place students in internships.
- Provide university admissions guidance and counseling.
- Perform other duties as assigned.
- Be aware of the designated safeguarding Lead for Kaplan Languages.
- Identify safeguarding concerns and respond appropriately.
- Complete assigned safeguarding training in a timely fashion.
- Report safeguarding concerns to the Designated Safeguarding Lead (DSL).
- Be responsible for all aspects of student safeguarding and welfare in conjunction with school and company management.
Requirements
- Must be a US Citizen or Permanent Resident (mandatory for DSO).
- Must be authorized to work in the United States.
- Must be able to work evenings and weekends.
- Must pass a criminal background check.
- Must be aware of who is the designated safeguarding Lead for Kaplan Languages.
- Must be aware of how to identify safeguarding concerns and how to appropriately respond to these.
- Must complete, in a timely fashion, any safeguarding training assigned.
- Must report any safeguarding concerns to the Designated Safeguarding Lead (DSL) in the school.
Skills
- SEVIS updates
- Immigration status advising
- Student advising
- Lead generation
- Conversion efforts
- Marketing
- Community outreach
- Activity planning
- Housing recruitment
- Student placement
- Customer service
- Course adjustments
- Quote Request (QRF) process
- Change Form (CF) process
- Cash management
- Internship recruitment
- University admissions guidance
- Safeguarding awareness
- Database systems
- Foreign language ability
Location
- New York, NY, USA
Work Type
- Temporary
- Full-time
Experience Level
- 1-2+ years in a business or operational setting
- Prior experience with international students and/or advising (preferred)
Education Level
- Bachelors Degree or equivalent
- Equivalent degree abroad or acceptable experience in lieu of education: two years of experience for every year of formal education required
Salary/Compensations
- At least $15 per hour or $31,200 per year for full-time positions.
Benefits
- Bonus or commission eligibility for certain positions.
About the Company
- Kaplan International is the international division of Kaplan Inc.
- It encompasses a range of businesses: a dynamic English-language training provider with 40-plus schools across the globe.
- It offers Pathways programmes to help international students progress onto degree programs at top-ranked university partners in the U.K., U.S., and Australia.
- It is a leading higher education institution in Singapore where more than 18,000 domestic and international students study towards diplomas and degrees.
- It includes a professional and vocational training operation in Australia and Asia Pacific.
Equal Opportunity
- Kaplan International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
- If you require any adjustments or additional support within the recruitment process, please contact us directly.