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About the Role
Pet Place is seeking a Senior Director of Product to shape and execute a unified product vision across their animal health and wellness portfolio. This role drives product innovation for both DTC consumer experiences and B2B platforms for shelters, rescues, and veterinary professionals.
Responsibilities
- Develop and articulate a clear, multi-year product strategy for PetPlace and 24Pet.
- Lead roadmap creation for DTC experiences including content, wellness tools, digital services, pet parent engagement, and monetization.
- Lead roadmap creation for B2B platforms supporting rescue, shelter, and veterinary workflows.
- Prioritize innovation using customer insights, operational data, and industry trends.
- Build and mentor a team of product leaders and UX designers.
- Foster a collaborative, cross-functional culture.
- Promote strong product practices blending human-centered design, data-driven decision-making, and scalable delivery.
- Lead SAFe ceremonies across the portfolio, including PI Planning, solution-level syncs, and portfolio reviews.
- Prioritize initiatives based on business impact and build business cases for resource allocation.
- Improve the organization’s agile maturity, predictability, and velocity.
- Oversee end-to-end delivery of products supporting DTC pet parent journeys.
- Oversee end-to-end delivery of B2B rescue, shelter, and veterinary software.
- Define success metrics to measure outcomes such as improved shelter throughput and enhanced efficiency.
- Ensure product releases uphold high standards of quality, security, accessibility, and user experience.
- Partner with Marketing, Sales, Operations, Customer Care, and Commercial teams.
- Engage with shelters, rescue organizations, and veterinary partners to understand needs and validate product direction.
- Communicate product plans, priorities, and progress to executive leadership and cross-functional teams.
Requirements
- High school diploma or GED required.
- 15+ years of product management experience.
- At least 5 years in senior product leadership roles.
- Proven success managing complex, multi-product portfolios in a matrixed environment.
- Extensive experience operating and leading teams within the Scaled Agile Framework (SAFe).
- Experience serving both DTC users and B2B customer segments.
- Strong strategic thinking, customer-centric mindset, and stakeholder management skills.
- Experience in animal health, pet tech, shelter/rescue operations, or veterinary software preferred.
- SAFe certifications (SAFe SPC, SAFe LPM, SAFe POPM).
- Background with operational software used by professional audiences.
- Expertise in data-driven product development, behavioral analytics, or personalization.
Skills
- Scaled Agile Framework (SAFe)
- Human-centered design
- Data-driven decision-making
- Product strategy
- Roadmap creation
- Customer insights
- Operational rigor
- Stakeholder management
- Agile maturity
- Predictability
- Velocity
- Product execution
- Product delivery
- Quality assurance
- Security
- Accessibility
- User experience
- Brand trust
- Data-driven product development
- Behavioral analytics
- Personalization
Location
- Hybrid – New York City or Chicago
Work Type
- Hybrid
Experience Level
- Senior
- 15+ years of product management experience
- 5+ years in senior product leadership roles
Education Level
- High school diploma or GED
Benefits
- Healthcare
- Parental leave
- Opportunities for career advancements
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
About the Company
- Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
- We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.
- As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents.
- Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
- PetPlace is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.
- PetPlace is a leading B2B2C brand in the animal welfare industry, delivering innovative solutions spanning animal welfare software, microchipping, post-adoption support, lost pet recovery, insurance, and data-driven services for partners across shelters, veterinary networks, pet care providers and enterprise organizations.
- It’s central data ecosystem houses the largest pet registry in North America, 24PetWatch, and provides support to pet parents who are looking to adopt or recently adopted through PetPlace.com.
Equal Opportunity
- At IPH, we welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.