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About the Role

As a Phones and Cashier Support, you will be answering all phone inquiries in a professional, timely, and courteous manner. You will also effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all times.

Responsibilities

Providing excellent customer service on the phones
Accurately document messages and deliver to Fashion Advisors on a timely manner
Establish and provide strong client relationships over the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
Help at cashier with processing transactions precisely as needed
Ensuring Cash and Wrap stations are prepared and stocked as needed
Prepare packaging and assist with gift wrapping parcels as needed
Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office
Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands
Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

Requirements

Successful experience of at least 1-3 years in customer service
Retail operations and/or phone customer service is an asset
Excellent verbal and written communication skills
Ability to handle multiple tasks simultaneously
Strong organization and follow-up skills (essential)
Proven ability to work in a fast-paced environment
Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required
Comfortable working with different departments and teams
Fluent English
French a plus

Skills

Customer service
Phone customer service
Retail operations
Verbal communication
Written communication
Multitasking
Organization
Follow-up
Working in a fast-paced environment
Working with different departments and teams
Cashier duties
Administrative duties
Customer service
Product knowledge
Teamwork
Gift wrapping

Location

Yorkdale Boutique, North York, ON (in Holt Renfrew)

Work Type

Full-time
Permanent

Experience Level

1-3 years

Benefits

Private medical and dental insurance
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Option to add family members to health coverage
Strong company pension plan
Bonus program
Generous vacation days
Sick leave
CSR (volunteering) days
Day off for birthday
Robust global parental leave policy
24/7 access to Employee Assistance Program (EAP) including counselling, legal support, wellness services, and financial guidance
Mentorship programs
Learning opportunities
Career advancement opportunities

About the Company

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
This means everyone can grow, continue to be inspired and feel included, now and in the future.
The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
CHANEL CANADA ULC. welcomes all applicants for this position.
We are committed to fair and accessible employment practices.
Accommodations are available upon request for candidates with disabilities throughout the recruitment process.