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About the Role

The Director, Financial Crimes and Insights will lead a Payments Products team in advancing Payments Canada’s mission to shape the future of payments and ensure a trusted, secure payment system. This role encompasses direct ownership of the Financial Crimes strategy and Fraud Insights, overseeing centralized fraud services and driving program development across key initiatives like the Real-time Rail (RTR). The Director is accountable for coordinating, analyzing data, and executing on fraud work packages, and must leverage effective stakeholder management by collaborating closely with Payments Canada’s cross-functional groups to ensure necessary features, functionality, and supporting structures are successfully implemented.

Responsibilities

Lead Fraud program development as the Product Owner, ensuring capabilities are fully qualified, business-cased, elaborated, and implemented in alignment with stakeholder needs.
Provide Director level input into the central fraud services vision, roadmap, requirements, and release plan.
Serve as the subject matter expert and trusted advisor to the Senior Leadership team on all aspects of fraud management and financial crimes.
Synthesize stakeholder insights and translate them into problem statements and goal statements for solution identification.
Develop control journey flows, analyze data, and develop business requirements.
Build solid relationships with key stakeholders throughout Payments Canada to achieve successful outcomes throughout the product life cycle.
Proactively manage internal and external interactions.
Identify and execute opportunities to improve processes and reporting.
Provide regular status updates on ongoing files, action points, etc.
Support ad-hoc tasks and projects as required.
Support the development and submission of corporate planning business cases for central fraud services.
Take responsibility for the central fraud services product, making strategic decisions and overseeing the product development throughout its life cycle.
Research and document pre-discovery/discovery phase initiatives for prioritization in the fraud services roadmap.
Own the end-to-end process of resolving complex business issues.
Drive product strategy and big-picture thinking with minimal direction from senior resources.
Provide thought leadership and stay current on emerging trends and developments.
Provide strong leadership with proven ability to mentor, coach, and elevate the performance of team members.
Demonstrate critical reasoning, analytical thinking, and the ability to embrace complex and ambiguous situations, translating high-level insights into actionable problem statements.
Display strong business acumen in the financial services and payments industry, including technical knowledge of digital, payment, and financial technologies, and hands-on experience.
Own large, complex risks, issues, actions, and decisions from meetings.
Conduct data analysis and produce meaningful insights.
Develop fraud control and user journey flows.
Analyze industry fraud data and identify emerging fraud trends and concerns.
Review product designs for fraud mitigation and user experience.
Collaborate with engineering and operational teams to improve user flows.
Lead the development of user tips, tools, and guides to facilitate positive user experience.
Analyze and resolve issues and recommend improvements.
Develop deep product usage insights to steer the roadmap.
Manage stakeholder interactions proactively.
Establish and maintain ongoing relationships with internal departments, members, regulators, and vendors.
Engage independently with internal stakeholders, members, regulators, solution providers, and third-party collaborators.
Manage vendor relationships and support compliance with Service Level Agreements.
Establish product management discipline by providing thought leadership and drafting appropriate processes, procedures, and workflows.
Champion the professional growth and development of the Product Management team, fostering a culture of mentorship and high-performance excellence.
Provide thought leadership and stay current on emerging trends and developments.
In-depth understanding of fraud and financial crimes mitigation tools, techniques, and end-user interactions.
Excellent presentation development skills.
Business acumen related to the financial services and payments industry.
Ability to develop user journey flows and write comprehensive descriptions of requirements.
Highly capable technical acumen with experience in digital, payment, and financial technologies.
Experience using various product management and delivery tools.
Critical reasoning and analytical thinking.
High degree of self-direction.
Excellent verbal and written communication skills.
Ability to build effective working relationships across internal and external stakeholders.
Demonstrate strategic people leadership by cultivating high-performing talent, championing professional development, and fostering a culture of mentorship and operational excellence.
Commitment to continuous learning and skills development.

Requirements

Bachelor’s degree in Business, Risk Management, Information Technology and Management, or a related discipline.
Minimum of ten (10) years of progressive experience in fraud management, Financial Crimes or risk management in the fintech / financial sector.
Minimum of ten (10) years of experience in a people leadership role.
Specialized and in-depth expertise in payments, anti-money laundering (AML) detection, financial crime, and fraud mitigation tools and techniques.
Experience in successfully standing up or leading a new team/program (e.g., Fraud Operations), including establishing procedures and managing recruitment/staffing.
Advanced data skills preparing, organizing, and summarizing large amounts of information without focusing on statistical modeling and ability to manipulate data.
Proficiency in data manipulation and data visualization techniques to support fraud insights.
Experience with end to end execution of product management, preferably with fraud and risk management products.
Ability to bridge cross-functional teams and vendor teams effectively.
Ability to make complex decisions in the face of ambiguity.
Ability to manage uncertainty and synthesize available information on fraud experiences, discern appropriate options, and determine a solution.
Experience liaising with internal and external stakeholders at all levels.
Accreditation or enrollment in a fraud risk management certification including CFE CFCI and/or CAMS.
Knowledge of anti-money laundering detection and investigations required.
Strong verbal and written communication skills, with experience presenting complex concepts effectively to all levels of the organization (peers, executives) as well as external partners, ecosystem users, and regulators.
Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
CAMS accreditation preferred.
Experience working in a matrix environment and an Agile environment is an asset.

Skills

Fraud management
Financial Crimes
Risk management
Payments
Anti-money laundering (AML) detection
Fraud mitigation tools and techniques
Data analysis
Data manipulation
Data visualization
Product management
Stakeholder management
Leadership
Mentoring
Coaching
Critical reasoning
Analytical thinking
Business acumen
Financial services industry knowledge
Payments industry knowledge
Digital technologies
Payment technologies
Financial technologies
Presentation development
User journey flows
Agile environment

Location

Hybrid (remote/office)

Work Type

Hybrid
Full-time

Experience Level

Director level
10+ years of progressive experience in fraud management, Financial Crimes or risk management
10+ years of experience in a people leadership role

Education Level

Bachelor’s degree in Business, Risk Management, Information Technology and Management, or a related discipline.

Salary/Compensations

$143,650 starting rate

Benefits

Flexible, hybrid (remote/office) environment.
Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up (if eligible).
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.

About the Company

Payments Canada is at the forefront of the Canadian payment ecosystem, making payments easier, smarter and safer for all Canadians.
We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day.
We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges.
Our values are: Inspire trust, build community and enable change.
We have created a culture that fosters authenticity, collaboration, innovation and development.
We empower one another, make meaningful contributions that not only impact the organization, but our country!
We develop and nurture meaningful connections that drive innovation in our ecosystem.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company.
Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
Our trained recruitment professionals and hiring managers always make the final hiring decisions.
We are committed to making everyone feel they can be themselves and thrive at work.
We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities.
If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
Preference will be given to Canadian citizens and permanent residents.